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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809088
Report Date: 08/28/2025
Date Signed: 08/28/2025 03:32:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2025 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250818095124
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809088
ADMINISTRATOR:TRACY BIERMANFACILITY TYPE:
830
ADDRESS:10451 COMMERCE STREETTELEPHONE:
(909) 796-9686
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:24CENSUS: 19DATE:
08/28/2025
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Alisa Holtegard, Interim DirectorTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff handle daycare children in a rough manner (Personal Rights)
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Raymond Moorehead and Licensing Program Manager (LPM) Aaron Ross arrived at the facility to deliver the findings of the investigation regarding the above allegation. The complaint investigation was initiated on 08/19/2025. LPA met with Interim Director Alisa Holtegard and Assistant Director Ann-Marie Schoben. LPA toured the facility, took census, and discussed the following with Interim Director.

During the course of the investigation, LPA and LPM conducted interviews with pertinent individuals and made observations. It was reported that staff handle daycare children in a rough manner.

Continued on LIC9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20250818095124
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809088
VISIT DATE: 08/28/2025
NARRATIVE
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It was also alleged that the subject staff member walked over to the sofa and pushed/bumped the subject child off the sofa. As a result, it was alleged that the subject child fell off the sofa to the floor, but there were no injuries to the child. It was also alleged that the same subject staff member was seen kicking another child in their buttocks, making them fall on the ground.

All allegations were denied by the subject staff member. The subject teacher stated that they made an attempt to move a child that was climbing on another child.The teacher stated that they were sitting on the floor next to the sofa during the time of the incident. The subject teacher also stated that they did not push the child, as alleged. However, the subject staff member stated that they gently pushed the child with the palm of their hand in an attempt to redirect the child.

Further, it was disclosed that the subject staff member put out their foot in order to block children from running outside of the door. The subject staff member stated that they did not kick a child. The Department did not obtain information to support that the teacher kicked a child in care.

Due to age and limited language abilities, children were not interviewed during this investigation.

This agency has investigated the complaint regarding the above allegation. Based on interviews of pertinent individuals that were conducted, and observations that were made, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

See LIC 9099-D for cited deficiency.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Alisa Holtegaard, Interim Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20250818095124
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809088
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/04/2025
Section Cited
CCR
101223(a)(2)
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101223 - Personal Rights
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement was not met as evidenced by:
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Interim Director agrees to submit a written statement that demonstrates how the facility plans on protecting the Personal Rights of all children and best practices for redirecting children. Director agrees to submit plan of correction to LPA via email by 09/04/2025.
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Based on the staff member's own admission and information disclosed by the witness it was stated that the staff member pushed a child, but not with malicious intent. It was stated that the intention was to redirect the child from climbing on another child.
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Interim Director also agrees to conduct a training with all staff members, regarding the responsibility to protect Personal Rights of all children. Director agrees to submit a copy of the training/meeting’s agenda and sign-in sheet once the training is completed.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
LIC9099 (FAS) - (06/04)
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