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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809088
Report Date: 08/28/2025
Date Signed: 08/28/2025 03:34:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2025 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250813112351
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809088
ADMINISTRATOR:TRACY BIERMANFACILITY TYPE:
830
ADDRESS:10451 COMMERCE STREETTELEPHONE:
(909) 796-9686
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:24CENSUS: 19DATE:
08/28/2025
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Alisa Holtegard, Interim DirectorTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff does not provide adequate supervision to day care children (Supervision)
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Raymond Moorehead and Licensing Program Manager (LPM) Aaron Ross arrived at the facility to deliver the findings of the investigation regarding the above allegation. The complaint investigation was initiated on 08/19/2025. LPA met with Interim Director Alisa Holtegard and Assistant Director Ann-Marie Schoben. LPA toured the facility, took census, and discussed the following with Director and Assistant Director.

During the course of the investigation, LPA and LPM conducted interviews with pertinent individuals and made observations. It was reported that staff does not provide adequate supervision to day care children. It was also reported that teachers lack supervision of the children because children were seen standing on the tables and chairs.

Continued on LIC9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20250813112351
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809088
VISIT DATE: 08/28/2025
NARRATIVE
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Pertinent interviews disclosed that there has been several observations made from staff members where children climb on the classroom's sink and tables. Further, it was stated that teachers do observe these moments, but are not taking enough measures to prevent this behavior from continuing. It was also disclosed that due to this, some children have sustained minor injuries, that did not require medical attention.

During today's visit, several children were observed to be climbing into subject the classroom's sink.

Based on interviews of pertinent individuals that were conducted, and observations that were made, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

An exit interview was conducted with the Interim Director and Assistant Director, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site Visit (LIC 9213) was issued. The Notice of Site Visit shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit must remain posted for 30 consecutive days. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.

See LIC 9099-D for cited deficiency.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20250813112351
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809088
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/04/2025
Section Cited
CCR
101429(1)
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101429 - Responsibility for Providing Care and Supervision for Infants
(1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times. This requirement was not met as evidenced by:
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Interim Director agrees to submit a written statement that demonstrates how the facility plans on providing adequate care and supervision for all children and how to avoid them from climbing on the classroom sinks and tables. Director agrees to submit plan of correction to LPA via email by 09/04/2025.
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Pertinent interviews stated that teachers do observe these moments, but are not taking enough measures to prevent this behavior from continuing. Also, during today's visit, several children were observed to be climbing into subject the classroom's sink.
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Interim Director also agrees to conduct a training with all staff members, regarding the responsibility to provide appropriate supervision. Director agrees to submit a copy of the training/meeting’s agenda and sign-in sheet once the training is completed.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5