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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809088
Report Date: 11/26/2025
Date Signed: 11/26/2025 02:22:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/07/2025 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251107112254
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809088
ADMINISTRATOR:TRACY BIERMANFACILITY TYPE:
830
ADDRESS:10451 COMMERCE STREETTELEPHONE:
(909) 796-9686
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:24CENSUS: 12DATE:
11/26/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Director Charmaine Foree and Assistant Director Janelle VelezTIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Facility is operating out of ratio (Ratio)
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to deliver the findings of the investigation regarding the above allegation. The complaint investigation was initiated on 11/14/2025. LPA met with Director Charmaine Foree and Assistant Director Janelle Velez. LPA toured the facility, took census, conducted follow up interviews, and discussed the following with Director and Assistant Director.

During the course of the investigation, LPA conducted interviews with pertinent individuals and collected pertintent documentation. It was reported that the facility is operating out of ratio. Further, it was reported that on 11/06/2025, there was an observation made of 7 infants with 1 teacher in the infant room.

Continued on LIC9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20251107112254
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809088
VISIT DATE: 11/26/2025
NARRATIVE
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Several pertinent interviews disclosed and consistently confirmed that the facility was operating out of ratio in the infant classroom for a limited amount of time. The interviews all consistently confirmed the same story. It was stated that incident occurred early in the morning, during drop off time. Further, it was stated that there was 2 infant teachers present and were within ratio at the time. Then, it was stated that one of the above mentioned infant teachers was instructed by the other infant teacher to provide a break for a preschool teacher. It was then stated that after the above mentioned infant teacher went to break the preschool teacher, several infants were dropped off, leaving the other infant teacher out of ratio. It was also stated that another infant teacher was running late on this day and arrived at the facility about 5-6 minutes their scheduled shift time.

Based on interviews of pertinent individuals that were conducted, and documentation that was reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

LPA informed Director and Assistant Director that this report dated 11/26/2025 documents 1 Type A citation, which shall be posted for 30 consecutive days as there was an immediate risk to the health, safety, and personal rights of children in care.

Also, LPA informed Director and Assistant Director to provide a copy of this licensing report dated 11/26/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An exit interview was conducted with Director and Assistant Director, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site Visit (LIC 9213) was issued. The Notice of Site Visit shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit must remain posted for 30 consecutive days. Failure to maintain posting as required will result in a civil penalty of $100.00. A copy of this report must be made available for the next three years.

See LIC 9099-D for cited deficiency.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20251107112254
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809088
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/26/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/02/2025
Section Cited
CCR
101416.5(a)(b)
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101416.5 - Staff-Infant Ratio

(b) There shall be a ratio of one teacher for every four infants in attendance.

This requirement is not met as evidenced by:
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Facility has already adjusted staff start times.
Facility agrees to provide the Department with a written shift schedule for all infant teachers that shows how the facility will consistently remain in ratio.
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Based on pertinent interviews conducted and documentation reviewed, it was revealed that the facility operated out of ratio in the infant classroom for a limited amount of time. It was revealed that this incident occured during drop-off time in the morning.
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Facility also agrees to provide the Department with a written backup plan for situations where staffing is low.
Facility agrees to submit the plan of correction to the Department by 12/02/2025, by 5:00 PM.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3