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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809858
Report Date: 09/03/2025
Date Signed: 09/03/2025 12:53:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2025 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250716135822
FACILITY NAME:RANCHO HERITAGE SCHOOLFACILITY NUMBER:
364809858
ADMINISTRATOR:JENNIFER CASTROFACILITY TYPE:
850
ADDRESS:9488 19TH STREETTELEPHONE:
(909) 483-8250
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91701
CAPACITY:85CENSUS: 15DATE:
09/03/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Kazi Akther, site director TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Facility is in disrepair
Facility is not free of rodents
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude an investigation pertaining to the above allegations. Previous inspections were conducted on 07/18/2025 and 08/28/2025.

LPA met with the facility representative, Kazi Akther and informed them of the purpose of this visit. LPA toured the facility and took census. LPA met with facility representative, Kazi Akther, to deliver findings.

During the complaint investigation, LPA made observations, reviewed relevant documentation, and conducted interviews with pertinent parties. The two allegations investigated were: Facility is in disrepair and facility is not free of rodents.

SEE LIC9099C…………………
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20250716135822
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: RANCHO HERITAGE SCHOOL
FACILITY NUMBER: 364809858
VISIT DATE: 09/03/2025
NARRATIVE
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It was alleged the facility is in poor condition. Ceiling tiles in the classrooms are broken, leaving areas of the ceiling exposed. Classrooms reportedly have a foul odor, a baby possum was found in one of the classrooms, rodent droppings are present throughout the facility, and there is no evidence of a pest management system in place.

On July 18, 2025, LPA conducted a tour of the entire facility, including the off-limits second floor. During the tour, LPA observed a first-floor classroom that is not currently in use and is being utilized for storage. In this classroom, LPA observed cobwebs, dust, debris, rugs, large toys, and stacks of paper piled on top of each other. While touring Classroom #108, LPA noted a foul odor but was unable to determine its source.

LPA further observed the second floor is also not in use and is similarly being used for storage. Unused items were stacked on top of each other. The area contained spider webs, dust, debris, rodent droppings, and yellow to brownish-red stains on ceiling tiles, floors, and rugs. Additionally, LPA observed empty buckets containing mold, mold accumulating on ceiling tiles, walls, and mold present in some of the toilet bowls in the upstairs restrooms.

LPA conducted interviews with pertinent parties. Pertinent parties stated staff reported on or about August 18, 2025, they were instructed to sweep up rat droppings found in a first-floor storage closet and additional droppings on the second floor. LPA reviewed a photo of a large possum that had reportedly left fecal smears inside the facility.

LPA inquired about pest management practices, but did not receive any documentation indicating that the facility engages in any form of pest control.

Based on LPAs own observations, documentation collected, and interviews conducted with pertinent parties, the department has determined the preponderance of evidence standard had been met, therefore the above allegations are found to be SUBSTANTIATED, according to the California Code of Regulations, Title 22, Division 12.

See LIC809D for deficiencies cited.

An exit interview was conducted, and a copy of this report and Notice of Site (NOS) Visit was provided to the facility representative, Kazi Akther. Upon request, this report must be made available to the public for three years.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20250716135822
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: RANCHO HERITAGE SCHOOL
FACILITY NUMBER: 364809858
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/05/2025
Section Cited
CCR
101238(a)
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(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This was not met as evidenced by: During a tour of the center, LPA noted areas of the center not being used with signs of rodents.
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Director was able to speak with the owner and get things started on the clean up of the off limit areas. Furthermore, director will send in a written understanding of what a clean, safe, sanitary and repaired area looks like.
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Additionally observed were cobwebs, dust, debris, rugs, large toys, and stacks of paper piled on top of each other. LPA noted a foul odor in one of the on-limits classrooms, & unable to determine its source.
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Type B
09/05/2025
Section Cited
CCR
101238(a)(1)
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(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors(1)The licensee shall take measures to keep the center free of flies, other insects, and rodents. This was not met as evidenced by:
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Director was able to get droppings cleaned up. Furthermore, director will send in a written understanding of what measures they are taking to ensure flies, other insects or rodents are not a threat to the health/safety of the chidlren.
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During a tour of the center, LPA noted areas of the center not being used with signs of rodents. Pertinent parties stated on/about 08/18/25, staff were instructed to sweep up rat droppings found in a first-floor storage closet and additional droppings on the second floor.LPA reviewed a photo of a
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large possum that had reportedly left fecal smears inside the facility. This poses a potential health and safety risk to the children in care.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5