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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809858
Report Date: 12/03/2025
Date Signed: 12/03/2025 01:44:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2025 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250930084509
FACILITY NAME:RANCHO HERITAGE SCHOOLFACILITY NUMBER:
364809858
ADMINISTRATOR:KAZI AKTHERFACILITY TYPE:
850
ADDRESS:9488 19TH STREETTELEPHONE:
(909) 483-8250
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91701
CAPACITY:85CENSUS: 13DATE:
12/03/2025
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Kazi Akther, site director TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff handled daycare child in a rough manner.
Staff retaliating against daycare child.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Aman Lama and Claudia Caywood arrived at the facility to conclude an investigation pertaining to the above allegations. A previous inspection was conducted on 10/08/2025.

LPAs met with the facility representative, Kazi Akther and informed them of the purpose of this visit. LPA toured the facility and took census. LPAs met with facility representative, Kazi Akther, to deliver findings.

During the complaint investigation, LPA reviewed documentation and conducted interviews with pertinent parties. It was alleged that staff handled a daycare child in a rough manner, and that staff are retaliated against a daycare child.

SEE LIC9099C…………………
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20250930084509
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: RANCHO HERITAGE SCHOOL
FACILITY NUMBER: 364809858
VISIT DATE: 12/03/2025
NARRATIVE
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It was alleged that staff handled a daycare child in a rough manner. Interviews with multiple pertinent parties indicated that the child experiences difficulty with transitions, which can result in behaviors such as throwing items and dropping to the floor. The information obtained during interviews was inconsistent with the allegation. Therefore, this allegation is UNSUBSTANTIATED.

It was also alleged that staff retaliated against the child by removing the child from the program. Interviews revealed conflicting information, indicating that the child was not expelled but was issued a 10-day notice and withdrawn prior to the end of that period. Due to inconsistent information, this allegation is also UNSUBSTANTIATED.

A finding of unsubstantiated means although the allegations may have happened, or is valid, there is not a preponderance of evidence to prove the allegations occurred.

An exit interview was conducted with the facility representative, Kazi Akther. Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site (NOS) Visit was issued.

The Notice of Site Visit (LIC9213) shall be posted where the parent/guardian of children enter and exit the facility and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. A copy of this report must be made available for the next three years.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4