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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364810833
Report Date: 05/10/2023
Date Signed: 05/10/2023 03:19:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2023 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20230224150505
FACILITY NAME:FIERRO FAMILY CHILD CAREFACILITY NUMBER:
364810833
ADMINISTRATOR:FIERRO, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 882-8162
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92405
CAPACITY:14CENSUS: 5DATE:
05/10/2023
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Licensee, Maria Fierro TIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Licensee yelled in the presence of daycare children
INVESTIGATION FINDINGS:
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On May 10, 2023, at 2:45 p.m., Licensing Program Analyst (LPA) Kendal Zirbes made an unannounced complaint inspection for the purpose of delivering findings on the above referenced allegation.
On February 24, 2023, the Department received information that on February 24, 2023, the Licensee was observed to have a verbal altercation with an unknown parent. Per the information received there were five child care children present while the verbal altercation took place. Over the course of the investigation, confidential interviews occurred with staff, children and parents. Furthermore, records were reviewed, and LPAs observed the Licensees interactions with the children during unannounced inspections conducted on March 3, 2023, and March 23, 2023.
Confidential interviews revealed the Licensee uses a louder voice when talking on the phone however denied the Licensee has yelled in the presence of children in care. Additional confidential interviews denied hearing the Licensee yell in the presence of children in care. The Licensee denied the allegation and expressed occasionally a louder voice is used to gain the attention of a child. Licensee confirmed an incident occurred on February 24, 2023, however denied yelling in the presence of children in care. Report continued on page two
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 05/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20230224150505
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: FIERRO FAMILY CHILD CARE
FACILITY NUMBER: 364810833
VISIT DATE: 05/10/2023
NARRATIVE
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Report continued from page one

During the unannounced inspections conducted on March 3, 2023, and March 23, 2023, the Licensee was not observed to yell in the presence of children in care.

Based on the information obtained during interviews, observations, and documentation reviewed it is determined that the Licensee may or may not have yelled in the presence of daycare children. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of this report was read and provided to the Licensee, Maria Fierro on this date, along with a copy of the appeal rights. The Notice of Site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 05/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2