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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364812396
Report Date: 03/12/2026
Date Signed: 03/12/2026 10:07:14 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2026 and conducted by Evaluator Giovanni Cristales
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260218084149
FACILITY NAME:ROBINSON FAMILY CHILD CAREFACILITY NUMBER:
364812396
ADMINISTRATOR:BRANDI ROBINSONFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 961-8025
CITY:APPLE VALLEYSTATE: CAZIP CODE:
92307
CAPACITY:14CENSUS: 2DATE:
03/12/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:BRANDI ROBINSON - LicenseTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Personal Rights - Licensee did not ensure comfortable accommodations for day care children
INVESTIGATION FINDINGS:
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On 3/12/2026, at 9:30am, Licensing Program Analyst (LPA) Giovanni Cristales, conducted an unannounced inspection to deliver and conclude a complaint investigation. LPA met with licensee Brandi Robinson and advised her on the purpose of the inspection. Licensee provided LPA with a tour of the facility. Upon arrival LPA observed licensee, and two (2) children in care.

Allegation states that Licensee did not ensure comfortable accommodations for day care children. LPA conducted two (2) unannounced inspections and toured the facility. During the investigation, LPA interviewed the licensee, staff, parents, one child and collected facility roster LIC9040. In today’s visit, LPA observed the thermostat at 68 degrees.

During licensee interview, the heater unit had been down for about a week (around the 18th according to licensee). Licensee stated she took immediate action by placing a portable heater in the childcare area. Licensee then purchased two additional portable heaters and provided a purchase receipt.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20260218084149
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: ROBINSON FAMILY CHILD CARE
FACILITY NUMBER: 364812396
VISIT DATE: 03/12/2026
NARRATIVE
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LPA observed the portable heaters in the childcare area and reviewed a Target receipt showing purchased date of Sunday 2/22/2026 at 9:01pm. Licensee scheduled to have the heater repaired on 3/4/26 with West Heating & Air. The heater has been repaired as of (3/4/2026), invoice provided. Interviews conducted confirmed that the facility heater was not operable causing the home to be colder than normal. The licensee did rectify the heating issue by using portable heaters until the home heater was repaired. During both visits, LPA verified the temperature in the home. Licensee will not receive a citation because of their actions to address the temperature issue in the home.

Based on LPA observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED.

No deficiency cited during today’s inspection.

A closing interview was conducted with Licensee Brandi Robinson. Appeal Rights were provided and reviewed with licensee.

SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2