<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364813344
Report Date: 01/19/2023
Date Signed: 01/19/2023 12:07:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/28/2022 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20221228164959
FACILITY NAME:TUTOR TIME CHILD CARE LEARNING CENTERFACILITY NUMBER:
364813344
ADMINISTRATOR:STEPHANIE MELENDEZFACILITY TYPE:
850
ADDRESS:7191 BOULDER AVENUETELEPHONE:
(909) 864-0829
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY:117CENSUS: 35DATE:
01/19/2023
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Director Johanna CortesTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights: Staff did not prevent child from engaging in inapropriate behavior with other child in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 01/19/2023 Licensing Program Analysts (LPAs) Susan Brewer and Perla Ordones, arrived at the facility unannounced for the purpose of concluding a complaint investigation into the above allegation and to deliver findings. A previous complaint inspection was conducted on 12/29/2022. LPAs were greeted and granted entry into the facility by Director, Johanna Cortes, toured the facility and conducted a census.

It was alleged that on or about 12/28/2022, staff did not prevent a daycare child from engaging in inappropriate behavior with another child in care. On 12/29/2022 during an initial investigation, LPAs Perla Ordones and Giselle Carbullido, made observations of facility records, reviewed facility files and interviews were conducted with pertinent staff and children, regarding the allegation.

Based on LPAs observations made of video footage recorded on 12/28/2022 at approximately 10:53 a.m., staff failed to prevent a daycare child from repeatedly pulling and yanking the hair of another daycare child in a classroom setting.
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20221228164959
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER
FACILITY NUMBER: 364813344
VISIT DATE: 01/19/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During staff interviews conducted with staff members present during the time of the incident, information obtained revealed that all staff interviewed were unaware of the incident taking place and did not have knowledge of the incident. The incident and a lack of intervention by staff resulted in a daycare child being assaulted by another child, through the pulling the other child's hair, pushing and yanking their head back and forth. The incident was documented on video footage, for a time frame of approximately 1 minute, the video footage did not show staff addressing the situation or coming to the aid of the daycare child being assaulted.

Based on LPAs observation of video footage and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations Title 22, Division 12 Section 101223(a)(2) Personal Rights are being cited on the attached 9099D.

LPAs S. Brewer and P. Ordones informed the licensee that this report dated 01/19/2023 documents a Type A citation which shall be posted for 30 consecutive days. Also, LPAs informed the licensee to provide a copy of this licensing report that documents the Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of licensing Report form LIC9224, must be placed in the children's file for verification.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and a report was reviewed with the Director, Johanna Cortes, and provided.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 09-CC-20221228164959
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER
FACILITY NUMBER: 364813344
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/19/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/20/2023
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful & comfortable accommodations, furnishings and equipment to meet his/her needs.
This regulation was not met as evidenced by:
1
2
3
4
5
6
7
The licensee director Johanna Cortes, agrees to develop an action plan & provide proof of a plan in place to have addtitional staff in the classroom setting, to shadow and observe children with aggressive behaviors, in order to prevent future incidents that may place daycare children at risk of physical harm.
8
9
10
11
12
13
14
Based on LPAs observations made of video footage recorded on 12/28/2022 at approximately 10:53 a.m., staff failed to prevent a daycare child from repeatedly pulling and yanking the hair of another daycare child, which posed an immediate risk to the health & safety of children in care.
8
9
10
11
12
13
14
The director agrees to provide additional training to child care staff and submit the plan of correction to Community Care Licensing Riverside, on or before the close of business day 01/20/2023, by fax or e-mail.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3