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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364813346
Report Date: 03/25/2026
Date Signed: 03/25/2026 02:20:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2026 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260302133843
FACILITY NAME:TUTOR TIME CHILD CARE LEARNING CENTERFACILITY NUMBER:
364813346
ADMINISTRATOR:ARACELI QUACHFACILITY TYPE:
830
ADDRESS:7191 BOULDER AVENUETELEPHONE:
(909) 864-0829
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY:28CENSUS: 14DATE:
03/25/2026
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Monique AbeytaTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff did not report an unusual incident to the authorized representative of a day care infant
INVESTIGATION FINDINGS:
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On 03/25/2026, at time listed above, Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. The allegation of this complaint was received on 03/02/2026. LPA was granted entry to the facility and met with Assistant Director, Monique Abeyta.

The following was alleged: Staff did not report an unusual incident to the authorized representative of a day care infant

It was alleged a child in care was observed to have a scratch and small bruise which were undocumented or communicated by the facility


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20260302133843
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER
FACILITY NUMBER: 364813346
VISIT DATE: 03/25/2026
NARRATIVE
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On 03/09/2026, LPA made an unannounced visit to the facility to initiate this complaint investigation. During this visit, LPA reviewed/collected documents and conducted interviews with pertinent individuals. It was stated the facility actively documents incidents, injuries, as well as health observations of children in care. Incident/observation reports are then created and communicated with representatives of children in care.

As part of this investigation, LPA reviewed available incident report forms and noted some reports indicated staff observations of incidents which occurred while children were in care while other reports reflected health observations of the children, which did not indicate that an incident had occurred at the facility.

LPA recorded conflicting information regarding the listed allegation. Therefore, based on LPA observation, interview and documents collected/reviewed, there was conflicting information received during the investigation from what was alleged: Staff did not report an unusual incident to the authorized representative of a day care infant. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED

An exit interview was conducted, A copy of this report and appeal rights were given to the Assistant Director, Monique Abeyta on 03/25/2026

A NOTICE OF SITE VISIT WAS GIVEN. ASSISTANT DIRECTOR WAS INSTRUCTED TO POST IT IN A PROMINENT LOCATION AT THE FACILITY. THE FACILITY UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5