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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364815206
Report Date: 12/06/2021
Date Signed: 12/06/2021 12:55:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2021 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20210825102840
FACILITY NAME:MC DONALD LEARNING CENTERFACILITY NUMBER:
364815206
ADMINISTRATOR:LILIA VOLLAIREFACILITY TYPE:
850
ADDRESS:1017 HOLDEN AVENUETELEPHONE:
(909) 585-6848
CITY:BIG BEAR CITYSTATE: CAZIP CODE:
92314
CAPACITY:60CENSUS: 31DATE:
12/06/2021
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Cassandra Gilham, Teacher TIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Daycare child sustained unexplained injuries while in care
Staff do not provide adequate supervision to the daycare children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On December 6, 2021, Licensing Program Analyst (LPA) Kendal Zirbes met with Teacher Cassandra Gilham to deliver the investigative finding for the above stated allegations. This investigation was conducted by the Investigations Bureau (IB). During the investigation, children, staff, and parents were interviewed. Facility file, records, and other additional evidence were also reviewed.
During the investigation is was determined that Child 1 sustained a scratch to the neck and torso. Although the child sustained scratches, it could not be determined that the scratches occurred at the facility or were sustained as a lack of supervision. No disclosures were made regarding concerns with supervision that corroborate the allegations of lack of supervision. In addition, multiple disclosures were made that indicate that Child #1 and Child #2 who are siblings play roughly with each other and have a history of injuring each other. Therefore, the allegations are deemed Unsubstantiated. A finding of unsubstantiated means that the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Teacher Cassandra Gilham.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carissa Bell
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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