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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364815206
Report Date: 04/11/2024
Date Signed: 04/11/2024 04:12:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2024 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20240226112117
FACILITY NAME:MC DONALD LEARNING CENTERFACILITY NUMBER:
364815206
ADMINISTRATOR:COURTNEY PINKERTONFACILITY TYPE:
850
ADDRESS:1017 HOLDEN AVENUETELEPHONE:
(909) 585-6848
CITY:BIG BEAR CITYSTATE: CAZIP CODE:
92314
CAPACITY:60CENSUS: 30DATE:
04/11/2024
UNANNOUNCEDTIME BEGAN:
02:31 PM
MET WITH:Administrator Courtney Pinkerton TIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff handled day care child in a rough manner
Staff did not meet day care child's diapering needs.
INVESTIGATION FINDINGS:
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On April 11, 2024, Licensing Program Analyst (LPA) Zirbes conducted a follow-up complaint inspection at McDonald Learning Center. LPA met with Administrator Courtney Pinkerton. The purpose of the inspection was to deliver the findings for the above complaint allegations. The investigation included inspections of the facility, confidential interviews with staff, parents, and children, and a review of the facility records. In addition, the investigation included a review of photographic evidence and San Bernardino County records.
On February 26, 2024, the Department received two allegations. One allegation alleged that on February 20, 2024, staff 1 (S1), grabbed child 1 (C1) arm due to C1 not listening. Per the information received, as a result of this incident, C1 received nail marks near the armpit. Confidential interviews provided inconsistent information, as some parties confirmed C1 was grabbed roughly by S1, and others denied S1 roughly handled C1 or any child. Additional evidence revealed inconsistent information regarding C1 injuries. Facility records did not contain reports regarding an incident occurring on February 20, 2024.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 12-CC-20240226112117
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 364815206
VISIT DATE: 04/11/2024
NARRATIVE
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Report continued from page one

The Department received a second allegation, alleging that on approximately four occasions, C1 was not properly cleaned during diaper changes by the facility staff. The dates of the incidents and the staff involved in the incidents were unknown. Confidential interviews provided inconsistent information regarding whether the children were being properly cleaned during diaper changes. Staff interviews reported the staff are provided with diaper changing training. Staff confirmed parents have reported diaper-changing concerns previously. The concerns were addressed immediately through a refresher diaper changing training.
Based on the information obtained there is not enough evidence regarding the allegations alleging Staff roughly handled C1 and Staff did not meet C1 diapering needs. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, where this report and appeal rights were reviewed with Administrator Courtney Pinkerton.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4