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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364815206
Report Date: 09/24/2025
Date Signed: 09/24/2025 01:19:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2025 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250718140333
FACILITY NAME:MC DONALD LEARNING CENTERFACILITY NUMBER:
364815206
ADMINISTRATOR:COURTNEY PINKERTONFACILITY TYPE:
850
ADDRESS:1017 HOLDEN AVENUETELEPHONE:
(909) 585-6848
CITY:BIG BEAR CITYSTATE: CAZIP CODE:
92314
CAPACITY:60CENSUS: 31DATE:
09/24/2025
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Facility Representative Lilia Ross Vollaire and Margaret QuintanaTIME COMPLETED:
01:25 PM
ALLEGATION(S):
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Facility is operating out of ratio
INVESTIGATION FINDINGS:
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On September 24, 2025, Licensing Program Analyst (LPA) Zirbes conducted a follow-up complaint inspection at McDonald Learning Center. LPA met with Facility Representative Lilia Ross Vollaire. The purpose of the inspection was to deliver the findings regarding the above complaint allegation. The investigation included unannounced inspections of the facility on July 22, 2025, and September 10, 2025, confidential interviews with staff and parents, and a review of the facility records.
On July 17, 2025, the Department received an allegation alleging the Center was out of ratio on July 15, 2025, at 04:00 pm. Confidential interviews provided inconsistent information as some interviewees reported the Center was meeting a 1:12 ratio, while others reported the Center exceeded the ratio. Parents interviews reported they are unable to see preschool age classrooms therefore it is hard to conduct a ratio count. The Director denied the allegation. The July 15, 2025, child attendance records and staff schedules were reviewed. According to staff schedules, at 04:00pm, there were a total of six staff members (three teachers, two aides and the director) on site for all three components (Infant, preschool, school age).
Report continued on page two
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20250718140333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 364815206
VISIT DATE: 09/24/2025
NARRATIVE
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Report continued from page one
The staff schedules do not show when the staff members take their breaks. At 04:00pm there were a total of 15 preschool age children on site. During the unannounced inspections on July 22, 2025, and September 10, 2025, the Center was meeting the ratio requirements.

Based on interviews, record review and observation, there is not enough evidence regarding the allegation alleging, Facility is operating out of ratio. Therefore, the allegation is deemed unsubstantiated at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, where this report and appeal rights were reviewed with facility representative Margaret Quintana.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2