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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364817136
Report Date: 03/06/2026
Date Signed: 03/06/2026 02:06:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator Tiffanie Diep
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260212131436
FACILITY NAME:MOUNTAINVIEW CHRISTIAN PRESCHOOLFACILITY NUMBER:
364817136
ADMINISTRATOR:LORETTA MACIASFACILITY TYPE:
850
ADDRESS:7986 HAVEN AVENUETELEPHONE:
(909) 948-8432
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91730
CAPACITY:60CENSUS: 12DATE:
03/06/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Anna GuzmanTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Personal Rights - Staff forced daycare child to use the restroom
Personal Rights - Staff handled daycare child in a rough manner
INVESTIGATION FINDINGS:
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On 03/06/2026 at 9:15 AM, Licensing Program Analyst (LPA) Tiffanie Diep met with Assistant Director Anna Guzman for the purpose of an unannounced complaint visit to deliver the finding regarding the above allegations. LPA was greeted by a staff member (S1) upon arrival as Assistant Director was not present at the time. LPA observed three staff supervising 12 children. At approximately 10:00 AM, Assistant Director arrived to the facility.

It was alleged that staff forced a daycare child to use the restroom and handled a daycare child in a rough manner. Throughout the course of the investigation, LPA made observations at the facility, obtained relevant documents, and conducted interviews with pertinent individuals.

Continues on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20260212131436
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: MOUNTAINVIEW CHRISTIAN PRESCHOOL
FACILITY NUMBER: 364817136
VISIT DATE: 03/06/2026
NARRATIVE
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Continued from LIC 9099 (Page 2)

During a previous visit, LPA did not observe staff force day care children to use the restroom or handle day care children in a rough manner. Records reviewed indicated the schedule of daily activities includes cleaning up, using the restroom, and washing hands to prepare for rest time after lunchtime. Interviews conducted disclosed younger children are encouraged to use the restroom more often. It was disclosed staff use redirection when handling challenging behaviors, including talking with the child in a separate area and providing alternative activities. It was also disclosed parents and authorized representatives are contacted for assistance. There were no disclosures made regarding witnessing staff handling day care children in a rough manner when handling challenging behaviors. Information obtained revealed staff have used physical redirection, such as taking a child’s hand to guide children to a separate area. It is determined there was not sufficient information evident to support the allegations that staff forced a daycare child to use the restroom and handled a daycare child in a rough manner.

Based on observations made at the facility, information obtained during interviews, and records reviewed, it is determined that the allegations could not be substantiated or dismissed. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the assistant director, Anna Guzman. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2