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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364817503
Report Date: 06/30/2023
Date Signed: 06/30/2023 02:58:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2023 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230530161453
FACILITY NAME:JUMPSTART LEARNING CENTER, INC.FACILITY NUMBER:
364817503
ADMINISTRATOR:MIREYA GOMEZFACILITY TYPE:
850
ADDRESS:10213 BASELINE ROADTELEPHONE:
(909) 373-1831
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91730
CAPACITY:81CENSUS: 14DATE:
06/30/2023
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Angie Duran/assistant directorTIME COMPLETED:
03:25 PM
ALLEGATION(S):
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Staff misplaced child's personal items
INVESTIGATION FINDINGS:
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On 6/3023 at 1:50 pm, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with Angie Duran and was granted access into the facility. LPA toured facility and took a census.

Allegation: Staff misplaced child's personal items
It was alleged staff misplaced a child’s sheets, and other personal items. LPA interviewed all pertinent parties, including four staff.

Staff stated there are times children’s clothing and sheets are missing due to authorized representatives of the children not labeling the items as stated in the parent handbook.

(Cont on 9099C)
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 09-CC-20230530161453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: JUMPSTART LEARNING CENTER, INC.
FACILITY NUMBER: 364817503
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/30/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/07/2023
Section Cited
CCR
101223(a)(2)
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Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and ...to meet his/her needs.
This requirement was not meet as evidenced by
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Director stated she will have a staff training to address the issues with personal items missing during transitions.

The director will send the training topic and list of participants to CCL by 7/7/23.
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Based on staff interviews personal items go missing when children are transitioning to and from different classrooms.

This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 8
Control Number 09-CC-20230530161453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: JUMPSTART LEARNING CENTER, INC.
FACILITY NUMBER: 364817503
VISIT DATE: 06/30/2023
NARRATIVE
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Staff stated the personal items go missing when children are transitioning to and from different classrooms.

Based on staff interviews, the above allegation is substantiated.

Based on interviews which were conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, is being cited on the attached LIC 9099D.

See 9099D for deficiency.

Exit interview conducted with assistant director, report, appeal rights and notice of site visit issued.

Notice of site visit must be posted for 30 days.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2023 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230530161453

FACILITY NAME:JUMPSTART LEARNING CENTER, INC.FACILITY NUMBER:
364817503
ADMINISTRATOR:MIREYA GOMEZFACILITY TYPE:
850
ADDRESS:10213 BASELINE ROADTELEPHONE:
(909) 373-1831
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91730
CAPACITY:81CENSUS: 14DATE:
06/30/2023
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Angie Duran/assistant directorTIME COMPLETED:
03:25 PM
ALLEGATION(S):
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Staff did not ensure child's diapering needs were properly met
Staff did not properly clean areas used by staff and children in care
INVESTIGATION FINDINGS:
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On 6/3023 at 2:45 pm, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with Angie Duran and was granted access into the facility. LPA toured facility and took a census.

Allegation: Staff did not ensure child's diapering needs were properly met
It was alleged on several occasions a child’s diaper was not changed during pick-up time. LPA interviewed all pertinent parties, including 4 staff, and reviewed the sign in/out sheets and daily schedule.
Staff stated they change diapers every two hours or as needed. Staff stated they do not keep a log of diaper changes; however, they send home a daily sheet of the child, indicating all diaper changes. Staff stated they will change the child’s diaper before pick-up time if needed. Staff stated the children usually get up from nap between 3:00 pm to 3:30 pm.

(Cont on 9099C)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 8
Control Number 09-CC-20230530161453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: JUMPSTART LEARNING CENTER, INC.
FACILITY NUMBER: 364817503
VISIT DATE: 06/30/2023
NARRATIVE
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Staff stated at that time, they will change the child’s diaper. Staff stated between 4:00 pm to 4:30 pm, the children go outside and play.

LPA compared the sign-in and out sheets with the daily schedule. LPA observed there might be times the children are on the playground during the child’s pick-up time.

Based on interviews conducted and documents reviewed, there is conflicting information from what was alleged; therefore, the above allegation is unsubstantiated.


Allegation: Staff did not properly clean areas used by staff and children in care

It was alleged children are consistently sick, sent home with dirty faces or dried up mucus on their face, due to staff not properly cleaning the common areas used by staff and children. LPA interviewed all pertinent parties, including four staff.

Staff stated they ensure children have on clean clothes and their faces/hands are clean throughout the day. Staff stated they will clean the rooms at the end of each day by sanitizing the room, floors, and tables. Staff stated after lunch, they will sweep and clean the tables and chairs. Staff stated the facility does not have a cleaning crew and they are responsible for cleaning their own classrooms. LPA observed there was no cleaning checklist in the teacher's classrooms.

On 06/06/23, LPA observed the classrooms were clean, carpets were clean, and children’s faces looked clean.

Based on interviews conducted and LPA’s own observation, there is conflicting information from what was alleged; therefore, the above allegation is unsubstantiated.

(Cont on 9099C)

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 8
Control Number 09-CC-20230530161453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: JUMPSTART LEARNING CENTER, INC.
FACILITY NUMBER: 364817503
VISIT DATE: 06/30/2023
NARRATIVE
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Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted with assistant director, report, appeal rights and notice of site visit issued.

Notice of site visit must be posted for 30 days.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 8