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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364817503
Report Date: 11/07/2024
Date Signed: 11/07/2024 08:59:35 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2024 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241021114725
FACILITY NAME:JUMPSTART LEARNING CENTER, INC.FACILITY NUMBER:
364817503
ADMINISTRATOR:MIREYA GOMEZFACILITY TYPE:
850
ADDRESS:10213 BASE LINE ROADTELEPHONE:
(909) 373-1831
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91730
CAPACITY:81CENSUS: 17DATE:
11/07/2024
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Mireya Gomez/directorTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Staff handled child in rough manner
INVESTIGATION FINDINGS:
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On11/7/24 at 8:20 am, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with director and was granted access into the facility. LPA toured facility and took a census.

Allegation: Staff handled child in rough manner.

It was alleged in July of 2024; staff was observed grabbing a child rough. LPA interviewed all pertinent parties, including staff. Staff stated they do not handle the children inappropriately. Staff stated there have been times if a child is throwing a temper tantrum the staff need to help the child up from the floor or the table, so the child does not hurt themselves.

(Cont on 9099C)







Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20241021114725
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: JUMPSTART LEARNING CENTER, INC.
FACILITY NUMBER: 364817503
VISIT DATE: 11/07/2024
NARRATIVE
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Staff stated they will hold the children under their arms and guide the child away from the area where they may hit their heads., etc. Staff stated that is only when the children are susceptible to getting hurt. Staff stated in the age group the children do throw temper tantrums frequently.

Due to conflicting information obtained from interviews and what was alleged, LPA is unable to determine if staff handled a child in a rough manner. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Appeal rights issued and discussed with director and their signature on this form acknowledges receipt of these rights. An exit interview was conducted, a copy of this report and Notice of Site Visit was provided to director. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.


Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2