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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364818107
Report Date: 05/18/2022
Date Signed: 05/18/2022 10:55:35 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2022 and conducted by Evaluator Laura Mejorado
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20220307083712
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364818107
ADMINISTRATOR:TRACY BIERMANFACILITY TYPE:
850
ADDRESS:33788 YUCAIPA BLVD.TELEPHONE:
(909) 797-4713
CITY:YUCAIPASTATE: CAZIP CODE:
92399
CAPACITY:64CENSUS: 45DATE:
05/18/2022
UNANNOUNCEDTIME BEGAN:
10:24 AM
MET WITH:Director Emily CalhounTIME COMPLETED:
11:05 AM
ALLEGATION(S):
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Personal Rights - Staff handled day care child in a rough manner
INVESTIGATION FINDINGS:
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On this date and time, Licensing Program Analyst (LPA) Laura Mejorado conducted an unannounced complaint inspection to deliver findings of the above complaint allegation. A 10-day inspection was initiated by LPA Destinee Hogue on 03/09/2022. During the initial inspection, LPA Hogue interviewed pertinent parties, reviewed records, conducted facility observations and met with Director, Emily Calhoun.

It is reported that on or about March 3, 2022, a staff member was observed grabbing a child(ren) by their arm and “yanked” a child(ren) out of line. It is also reported that the staff member dragged the child(ren) on the ground to the point where the child(ren) was no longer walking. According to reported information, the child(ren) fell to the ground and told the staff member they were hurting him/her; however, the staff member did not stop.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20220307083712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364818107
VISIT DATE: 05/18/2022
NARRATIVE
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LPA Hogue investigated the above allegation and gathered the following information. According to interviews with pertinent parties, on or about March 3, 2022 a classroom was transitioning from outside play time to inside the classroom. A staff member had the children line up against the outdoor fencing to enter the classroom. While lining up, a child(ren) got out of line and ran toward the outdoor gate which leads to the facility parking lot. The staff member in the classroom went after the child(ren) and redirected the child(ren) to return to the line.

Staff denied the allegation. According to staff interviews, when the subject staff member went to retrieve the child(ren) from the gate, he/she spoke to the child(ren) about running out of line, then had the child(ren) grab their pinky finger(s) and walked him/her to the line. However, LPA Hogue interviewed additional parties and it was disclosed that the staff member spoke with the child(ren) and redirected the child(ren) by grabbing their forearm and directing them to return to the line. Interview disclosure revealed the subject child(ren) was observed crying, not because they were handled in a rough manner, but because they felt they were in “trouble” for running to/by the gate.

Children interviews were conducted and revealed that children were playing outside and lining up at the gate. A child(ren) got in “trouble” because he/she ran down to the gate and fell down. Per interviews, the subject staff member did not yell at the child(ren) and did not push or grab the involved child(ren).

The allegation was also reported to local law enforcement and based on information received from their investigation of the incident the subject staff member held a child(ren)’s hand and walked him/her out of the restricted area. The subject staff member had the child(ren) place their backs against the wall and the child(ren) were not injured. Law enforcement closed the investigation.

Based on interviews with pertinent parties, there is conflicting information on whether a child(ren) was handled in a rough manner by a staff member. Therefore, it has been determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Emily Calhoun.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2