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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364818108
Report Date: 10/18/2022
Date Signed: 10/18/2022 02:32:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/14/2022 and conducted by Evaluator Destinee Hogue
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20220914095739
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364818108
ADMINISTRATOR:EMILY CALHOUNFACILITY TYPE:
830
ADDRESS:33788 YUCAIPA BLVD.TELEPHONE:
(909) 797-4713
CITY:YUCAIPASTATE: CAZIP CODE:
92399
CAPACITY:24CENSUS: 20DATE:
10/18/2022
UNANNOUNCEDTIME BEGAN:
12:25 PM
MET WITH:DIrector, Emily CalhounTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff did not meet child's diapering needs
INVESTIGATION FINDINGS:
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On 10/18/2022, Licensing Program Analyst (LPA) Destinee Hogue conducted an unannounced complaint inspection to deliver findings of the above complaint allegation. A 10-day inspection was initiated by LPA Hogue on 09/19/2022. During the initial inspection, LPA Hogue interviewed pertinent parties, reviewed records, conducted facility observations and met with Assistant Director, Ruth Deanda. The following was discussed with Director Emily Calhoun:

It is reported, during the week of Tuesday, September 6, 2022 to Thursday, September 8, 2022, staff member(s) did not meet the diapering needs of a child(ren) in care. It is reported, on more than one occasion, a child(ren) in care was left in a wet and/or soiled diaper for more than two hours which caused the child(ren) to receive a severe diaper rash.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Destinee Hogue
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20220914095739
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364818108
VISIT DATE: 10/18/2022
NARRATIVE
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LPA Hogue interviewed Assistant Director Ruth DeAnda. According to Assistant Director, on or about September 8, 2022, a child(ren) was sent home early after having more than one diarrhea accident. Per Assistant Director, it is KinderCare’s policy, to send a child home, if a diarrhea accident is coming out on the sides of a child(ren)’s diaper. According to Assistant Director, staff member(s) are required to change a diaper every two hours and check a child(ren)'s diaper every hour. Interview with Assistant Director disclosed that staff member(s) should document diaper checks and diaper changes on Diaper Log and KinderCare app. Per Assistant Director, staff member(s) should document when a child(ren) has a diaper rash and/or when diaper cream is applied.

Further interviews conducted by LPA Hogue disclosed, that staff members are required to check diapers every hour and change a wet, dry, or soiled diaper every two hours or as needed. Interviews disclosed that some staff member(s) will document when a child(ren)'s diaper is checked and does not require a diaper change.

Throughout the investigation, LPA Hogue reviewed facility records, specifically paper and KinderCare app Diaper Logs. After reviewing Diaper Logs, during the week of September 6, 2022 to September 8, 2022, a child(ren)’s diaper was not changed between the hours of 11:00am to 2:45pm which left a child(ren) in a wet or soiled diaper for more than two hours.

Based on the information that was obtained throughout the investigation, the preponderance of evidence standard has been met, therefore the allegation is found to be Substantiated.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director, Emily Calhoun.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Destinee Hogue
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20220914095739
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364818108
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/18/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/04/2022
Section Cited
CCR
101428(b)(1)
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INFANT CARE PERSONAL SERVICES. (b) The infant shall be kept clean and dry at all times. (1) The infant care center shall ensure that the infant has sufficient changes of clothing and diapers so that his/her clothing and diapers can be clean and dry at all times.
This requirement was not met as evidenced by:
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Per Director, the subject staff member(s), no longer works at the facility effective 09/26/2022. Director stated, staff will begin to document children's napping time on diaper log. DIrector stated staff will begin to utilize timer on KinderCare tablet in order to keep track of diaper checks and changes.
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Based on records review and interview disclosures, staff member(s) did not change a child(ren)'s diaper within a two hour timeframe which left a child(ren) in a wet or soiled diaper for more than two hours which poses a potential health, safety, and personal rights risk to children in care.
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Director agrees to re-train staff on Infant/Toddler diapering policy and discuss the importance of documenting the diaper log consistently.
Director stated training will take place on 11/02/2022. Director agrees to submit training agenda and training sign in sheet on or by 11/04/2022.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Destinee Hogue
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2022
LIC9099 (FAS) - (06/04)
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