364818108-4-21-2023-09-CC-AROS-CS544G-20230523184616

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364818108
Report Date: 04/21/2023
Date Signed: 04/21/2023 10:17:27 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2023 and conducted by Evaluator Karrene Turner

COMPLAINT CONTROL NUMBER: 09-CC-20230223124629

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364818108
ADMINISTRATOR:	EMILY CALHOUN		FACILITY TYPE:	830
ADDRESS:	33788 YUCAIPA BLVD.		TELEPHONE:	(909) 797-4713
CITY:	YUCAIPA	STATE: CA	ZIP CODE:	92399
CAPACITY:	24	CENSUS: 16	DATE:	04/21/2023
		UNANNOUNCED	TIME BEGAN:	09:16 AM
MET WITH:	Director, Emily Calhoun		TIME COMPLETED:	10:20 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Reporting Requirements - Staff did not report an unusual incident that threatened the physical or emotional health or safty of an infant in a timely manner

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analysts (LPAs) Kay Turner and Raymond Moorehead Jr arrived at the facility to provide investigation findings of the above allegation. LPA Turner met with the Director, Emily Calhoun, and stated the purpose of today’s inspection. The facility was toured and a census was taken. During the initial inspection on 03/02/2023, LPA Turner interviewed pertinent parties and obtained relevant documents related to the investigation.

The allegation stated staff did not report an unusual incident that threatened the physical or emotional health or safety of an infant in a timely manner. The complaint indicated an infant student was having repeated meltdowns and/or tantrums, causing the infant child to hit their head. Reportedly, the child continued to cry but the parents were not notified until pick-up time.

From interviewing staff at the facility, the procedure at the facility is as follow: for injuries from the shoulder down, the parents/authorized representative are notified at pick-up regarding the injuries and staff will

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Karrene Turner
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 09-CC-20230223124629

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364818108
	VISIT DATE: 04/21/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

complete a telephone call with the parent/authorized representative as a courtesy. If a child sustains an injury from the shoulder up, the parent is notified via telephone and asked to pick-up the child. In addition, during the course of the complaint investigation, the Director provided an additional instance with an infant child in which the parent/authorized representative was not notified until approximately 4-5 days after an incident occurred on site at the facility. In the specified complaint, per staff interviews, the parent/authorized representative was not contacted via telephone for an injury that was sustained from the shoulder up. However, the parent/authorized representative was notified at pick-up. LPA thoroughly reviewed the KinderCare Learning Centers Family Handbook and there is no written policy to indicate parents/authorized representatives must be contacted via telephone or prior to pick-up for any injuries, specifically for injuries sustained above the shoulder.

Based on the interviews conducted, the review of the pertinent documentation and conflicting information, the allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegations occurred.

No deficiencies were found at this time.

Exit interview was conducted with the Director, Emily Calhoun. A copy of this report, Notice of Site Visit, and Appeal Rights were provided. The Notice of Site Visit must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. A copy of this report must be made available to the public for three years upon request.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Karrene Turner
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 2