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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364818108
Report Date: 12/06/2023
Date Signed: 12/06/2023 05:01:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2023 and conducted by Evaluator Taityana Benson
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230829100521
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364818108
ADMINISTRATOR:EMILY CALHOUNFACILITY TYPE:
830
ADDRESS:33788 YUCAIPA BLVD.TELEPHONE:
(909) 797-4713
CITY:YUCAIPASTATE: CAZIP CODE:
92399
CAPACITY:24CENSUS: 16DATE:
12/06/2023
UNANNOUNCEDTIME BEGAN:
03:27 PM
MET WITH:Alisa Holtegaard, Interim DirectorTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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Ratio: Facility operating out of ratio.
INVESTIGATION FINDINGS:
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On December 06, 2023, Licensing Program Analysts (LPAs) Taityana Benson and Laura Mejorado arrived at the facility to conclude the investigation regarding the above allegation, a previous inspection was conducted on September 05, 2023. LPA met with Alisa Holtegaard, Interim Director and conducted a tour of the facility inside and outside. During the investigation, interviews were conducted with pertinent parties and documentation was collected.

On August 29, 2023, a complaint was received alleging facility is operating out of ratio within the infant classroom(s).

During interviews, it was discovered that the facility is operating out of staff-infant ratio on an average during opening hour from 6:30 a.m. to 7:30 a.m. There is one infant teacher present at opening and based on the facility policy, at no time is staff allowed to decline care to children at drop off.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20230829100521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364818108
VISIT DATE: 12/06/2023
NARRATIVE
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Often, when staff has met the teacher to child ratio of 1:4 (one staff to 4 infants) they are instructed to request assistance from the office via intercom or text message to maintain ratio compliance. However, additional staff are not available to maintain staff-infant ratio. Therefore, by default these actions result in the facility being in noncompliance of the teacher to child ratio.

It was discovered during record review (Name-to-Face-Checks) that the facility was operating out of ratio during the week of August 28, 2023. During opening hours, it was revealed the teacher to child ratio for the infant classrooms was not within 1:4 (one staff to 4 infants) throughout the week of August 28, 2023. Furthermore, it was noted that at least one day during the week of August 28, 2023, there has been one teacher to five infants at a given period. Lastly, the staff schedule for the week of August 28, 2023, documented on an average there was one opening infant teacher.

Based on LPA observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division &Chapter number), are being cited on the attached LIC 9099D.”)

SEE LIC 9099-D for Type A deficiency cited

Exit interview conducted and report was reviewed with Alisa Holtegaard, Interim Director.

LPA Taityana Benson informed Alisa Holtegaard, Interim Director that this report dated 12/06/23 document(s) 1 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 09-CC-20230829100521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364818108
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/06/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/07/2023
Section Cited
CCR
101416.5(b)
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101416.5(b) Staff-Infant Ratio, there shall be a ratio of one teacher for every four infants in attendance.

This requirement is not met as evidence by:
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Director agrees to write a statement of understanding in regard to staff-infant ratio, establish a list of infant’s weekly attendance schedule with days and times listed, and a current LIC500. Director agrees to submit proof of documents to LPA by COB 12/07/2023 via email.
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Based on interview and record review, the Licensee did not comply with the section cited above, the staff-infant ratio was not within 1:4 (one staff to 4 infants) the week of August 28, 2023, which poses an immediate Health and Safety, Personal Rights risks to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 09-CC-20230829100521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364818108
VISIT DATE: 12/06/2023
NARRATIVE
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LPA Taityana Benson informed Alisa Holtegaard, Interim Director to provide a copy of this licensing report dated 12/06/23 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled children for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4