364818108-12-1-2025-09-CC-AROS-DP8VC4-20251210151829

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364818108
Report Date: 12/01/2025
Date Signed: 12/01/2025 12:00:46 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2025 and conducted by Evaluator Raymond Moorehead

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250909164109

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364818108
ADMINISTRATOR:	ALISA HOLTEGAARD		FACILITY TYPE:	830
ADDRESS:	33788 YUCAIPA BLVD.		TELEPHONE:	(909) 797-4713
CITY:	YUCAIPA	STATE: CA	ZIP CODE:	92399
CAPACITY:	32	CENSUS: 11	DATE:	12/01/2025
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Alisa Holtegaard, Director		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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Child sustained injury due to lack of supervision (Supervision)

INVESTIGATION FINDINGS:

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On date and time listed above, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to deliver the findings of a complaint investigation that was initiated on 09/17/2025, regarding the above allegation. LPA met with Director Alisa Holtegard, conducted a tour/census, and discussed the following.

It was alleged that a child sustained a injury due to lack of supervision. Further, it was reported that the injury that the subject child sustained did not correlate with the fall that was reported by the facility.

Throughout the course of the investigation, LPA conducted interviews with staff and reviewed available documentation regarding the reported incident.

Continued on LIC 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 12/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20250909164109

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364818108
	VISIT DATE: 12/01/2025

NARRATIVE

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Further, it was reported by the facility that on Friday, 09/05/2025, the subject child slipped and fell backward in the classroom, resulting in the subject child hitting the back of their head. Staff interviews disclosed that both teachers present in the classroom observed the subject child fall at the time the incident occurred. LPA also collected written documentation from the subject staff members, pertaining to this specific incident.

It was further reported that on the following Monday, 09/08/2025, the subject child was observed to have a bump on the side of their head. It was disclosed that this bump was observed by the subject child’s parent later that evening after the child had been picked up from the facility. Staff interviews disclosed that the alleged bump was not mentioned during the day or observed at the time of pick up.

Staff interviews also disclosed that no additional injuries were noted or observed on the subject child on Monday, 09/08/2025, and that the only recent injury known to staff was the fall they witnessed on the previous Friday, 09/05/2025.

Based on the information obtained throughout the course of the investigation, it has been determined as unclear where or when the alleged bump observed on the subject child, after pick up occurred. There is not a sufficient amount of evidence to prove that the bump injury was sustained at the facility, or outside of the facility.

Therefore, based on the interviews conducted, the review of the pertinent documentation and conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

No deficiencies were cited during today's visit.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. An exit interview was conducted, and the report was reviewed with Director Alisa Holtegard.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 12/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2025

LIC9099 (FAS) - (06/04)

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