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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364818290
Report Date: 12/17/2025
Date Signed: 12/17/2025 10:11:59 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/13/2025 and conducted by Evaluator Laura Mejorado
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251013115928
FACILITY NAME:LINDO FAMILY CHILD CAREFACILITY NUMBER:
364818290
ADMINISTRATOR:DIANA LINDOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 258-3416
CITY:RIALTOSTATE: CAZIP CODE:
92377
CAPACITY:14CENSUS: 1DATE:
12/17/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Diana Lindo, LicenseeTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Personal Rights - Licensee used an inappropriate form of punishment on day care children.
INVESTIGATION FINDINGS:
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On this date and time, Licensing Program Analysts (LPAs) Laura Mejorado and Susan Brewer arrived at the facility to deliver the findings of this complaint investigation which was initiated on 10/17/25. LPA met with Licensee Diana Lindo. LPA toured the facility, took census, and discussed the following with the Licensee.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties. It was alleged; Licensee used an inappropriate form of punishment on day care children. LPA investigated the allegation and gathered the following information:

Continue on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20251013115928
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LINDO FAMILY CHILD CARE
FACILITY NUMBER: 364818290
VISIT DATE: 12/17/2025
NARRATIVE
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It was alleged that the licensee used an inappropriate form of punishment on a day care child. LPA conducted interviews with pertinent parties including licensee, staff, and children. During the course of the investigation, it was disclosed if children are misbehaving the facility uses a time out policy. Children are put on time out depending on their age. Licensee and staff deny using inappropriate forms of punishments. Attempts were made to interview all pertinent parties; however, not all pertinent parties were able to be interviewed. At this time, the department is unable to determine if an inappropriate form of punishment was used.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the Licensee Diana Lindo, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
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