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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364819502
Report Date: 07/18/2023
Date Signed: 07/19/2023 09:41:30 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2023 and conducted by Evaluator Kuliema Calloway
COMPLAINT CONTROL NUMBER: 12-CC-20230505160358
FACILITY NAME:KIDS AND CARE PRESCHOOL AND DAY CARE CENTERFACILITY NUMBER:
364819502
ADMINISTRATOR:CLAUDIA VALENZUELA GARCIAFACILITY TYPE:
850
ADDRESS:9560 I AVETELEPHONE:
(760) 956-5000
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:60CENSUS: 50DATE:
07/18/2023
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Katrina Henderson, Assistant DirectorTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Allegation – Staff handled day care child in a rough manner.
INVESTIGATION FINDINGS:
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On July 18, 2023, Licensing Program Analyst (LPA) Calloway made an unannounced inspection to the Kids and Care Preschool and Day Care Center. The purpose of the visit was to deliver findings for the above allegation. LPA met with S1 who granted access. LPA observed fifty (50) children and five (5) staff in care.

During the investigation, LPA conducted confidential interviews and obtained documentation. Based on interviews with staff and all parties involved, Staff 1 did not handle the child in a rough manner. Therefore, the Allegation is Unsubstantiated meaning, the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove the alleged violation occurred.

Exit Interview was conducted and A copy of this report was read, a Notice of Site Visit, were discussed and left with S1 at the facility. Failure to maintain posting of Notice of Site visit will result in $100 Civil Penalty.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2023 and conducted by Evaluator Kuliema Calloway
COMPLAINT CONTROL NUMBER: 12-CC-20230505160358

FACILITY NAME:KIDS AND CARE PRESCHOOL AND DAY CARE CENTERFACILITY NUMBER:
364819502
ADMINISTRATOR:CLAUDIA VALENZUELA GARCIAFACILITY TYPE:
850
ADDRESS:9560 I AVETELEPHONE:
(760) 956-5000
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:60CENSUS: 50DATE:
07/18/2023
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Katrina Henderson, Assistant DirectorTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
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9
Allegation – Staff yells at day care child.
INVESTIGATION FINDINGS:
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On 10/18/23,Licensing Program Analyst (LPA) Ibitoye made unannounced visit to Kids and care to deliver the Amended complaint investigation report LIC 9099 finding from subtantiated to unsubstantiated.

On July 18, 2023, Licensing Program Analyst (LPA) Calloway made an unannounced inspection to the Kids and Care Preschool and Day Care Center. The purpose of the visit was to deliver findings for the above allegation. LPA met with S1 who granted access. LPA observed fifty (50) children and five (5) staff in care.
During the investigation, LPA conducted interviews and obtained documentation. Based on the interviews with staff and all parties involved, the evidence revealed Staff 1 used a raised voice while speaking to Child 1 the allegation is Substantiated, meaning the Preponderance of the evidence standard has been met.
There is one Type A deficiencies cited during this visit. Per Title 22 Regulations, Division 12, Chapter 1, for Personal Rights 101223 (a)(3).

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Babatunde Ibitoye
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 12-CC-20230505160358
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KIDS AND CARE PRESCHOOL AND DAY CARE CENTER
FACILITY NUMBER: 364819502
VISIT DATE: 07/18/2023
NARRATIVE
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Upon receipt of a Type A deficiency, a copy of the licensing report must also be posted for 30 days. The same report must be provided to parents/guardians of children newly enrolled at the facility during the next 12 months & licensee must obtain a signed Acknowledgement of Licensing Reports (LIC 9224) from parent/guardian & place it in each child's file.

LPA Calloway investigated allegations of personal rights violations. It was alleged that a staff member yelled at a child, in addition to handling the child roughly. During the investigation, LPA interviewed you, several staff, parents of children in care, and reviewed documentation provided to her. Based on her investigation, LPA Calloway found there was evidence of a staff member raising her voice at a child and closed the complaint with a substantiated finding.

In your appeal, you stated that the staff member acted (raised voice) to prevent injury to the student, and that volume does not equal “humiliation, intimidation, ridicule, coercion, threat, mental abuse.

After reviewed your appeal and LPA Calloway’s investigation. Based on my review of all relevant information, it is my determination that there was not a preponderance of evidence to either prove or disprove that the staff member raised and/or yelled at child with an intent to violate child’s personal rights. Therefore, the allegation is unsubstantiated and the deficiency dated 07/18/23 the personal rights of a child, Section 101223(a). is dismissed.

An exit interview was conducted, and a copy of this report was read, Appeal Rights were discussed, and a Notice of Site Visit, was provided to the Assistant Director, at the facility. A Notice of Site Visit must remain posted for 30 days. Removal of posting is subject to a $100 civil penalty.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Babatunde Ibitoye
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 12-CC-20230505160358
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: KIDS AND CARE PRESCHOOL AND DAY CARE CENTER
FACILITY NUMBER: 364819502
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/18/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
07/19/2023
Section Cited
CCR
101223(a)(3)
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101223 (a) The licensee shall ensure that each child is accorded the following personal rights: (3)To be free from ... or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse...This requirement was not met as evidencd by:
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Director will ensure employee receives training on Personal Rights and submit proof of training to Licensing by POC date of 7/19/2023.
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Based on Interviews for complaint investigation, Staff 1 yelled at Child 1, day care child while in care which poses an Immediate Health, Safety, or Personal Rights risk for the persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4