364819502-5-19-2026-12-CC-FPEA-DUPQNU-20260603121944

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364819502
Report Date: 05/19/2026
Date Signed: 05/19/2026 01:17:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2026 and conducted by Evaluator Giovanni Cristales

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20260414152201

FACILITY NAME:	KIDS AND CARE PRESCHOOL AND DAY CARE CENTER		FACILITY NUMBER:	364819502
ADMINISTRATOR:	CLAUDIA VALENZUELA GARCIA		FACILITY TYPE:	850
ADDRESS:	9560 I AVE		TELEPHONE:	(760) 956-5000
CITY:	HESPERIA	STATE: CA	ZIP CODE:	92345
CAPACITY:	60	CENSUS:	DATE:	05/19/2026
		UNANNOUNCED	TIME BEGAN:	11:50 AM
MET WITH:	Katrina Henderson - Director		TIME COMPLETED:	01:25 PM

ALLEGATION(S):

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Personal RIghts - Staff hit day care child
Personal RIghts - Staff pulled day care child's hair

INVESTIGATION FINDINGS:

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On Tuesday, May 19, 2026, at 12:00 pm, Licensing Program Analyst (LPA) Giovanni Cristales conducted an unannounced inspection to conclude a complaint investigation and deliver the findings. LPA met with Director Katrina Henderson and advised the purpose of the inspection. Upon arrival LPA observed 3 classrooms in use with a total of 35 preschool children. There were three (3) teachers on the premises and the director. The hours of operation are 6:00am - 6:30 pm Monday - Friday. The center also has an Infant (364830159) and School-age (364819503) Program. The facility was found to be within ratio.

Community Care Licensing (CCL) received a complaint on 4/14/26. Throughout the course of the investigation, LPA conducted two inspections at the facility. During the initial inspection on 4/21/26, LPA conducted and completed interviews with facility staff and director. Staff interviews did not provide evidence to corroborate with the allegation. LPA received copies of the facility and personnel roster. During second visit LPA reviewed the child’s file and collected an older roster. Per Director, the roster provided initially was an updated version. LPA asked follow up questions. Additional interviews were conducted on another date.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:	DATE: 05/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20260414152201

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: KIDS AND CARE PRESCHOOL AND DAY CARE CENTER	FACILITY NUMBER: 364819502
	VISIT DATE: 05/19/2026

NARRATIVE

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Allegation alleged a Staff hit day care child, and Staff pulled day care child’s hair. Based on interviews with all relevant parties, LPA observations, and record reviews, no evidence was obtained to corroborate with the allegation. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation(s) is UNSUBSTANTIATED.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and appeal rights were given and explained with director Katrina Henderson.

SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:	DATE: 05/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026

LIC9099 (FAS) - (06/04)

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