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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364820901
Report Date: 06/28/2023
Date Signed: 06/28/2023 10:28:18 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/28/2023 and conducted by Evaluator Aman Sharma
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230328162325
FACILITY NAME:LUNA FAMILY CHILD CAREFACILITY NUMBER:
364820901
ADMINISTRATOR:LUNA LORENAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 949-7393
CITY:ONTARIOSTATE: CAZIP CODE:
91764
CAPACITY:14CENSUS: 1DATE:
06/28/2023
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Lorena LunaTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Licensee does not allow parents into the facility
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Aman Sharma arrived at the facility to conclude an investigation regarding the above complaint received on 03/28/2023. LPA was given access to the facility by the licensee, Lorena Luna. LPA discussed the purpose of today’s inspection, took census, and toured the facility. LPA met with the licensee to further discuss the complaint allegation and deliver findings.

During the investigation inspection conducted at the facility on 04/05/2023, LPA gathered information and interviewed pertinent parties. It was alleged that parents/authorized representatives are not allowed into the facility.

The following information was collected during the investigation:
SEE 9099C........
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 09-CC-20230328162325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LUNA FAMILY CHILD CARE
FACILITY NUMBER: 364820901
VISIT DATE: 06/28/2023
NARRATIVE
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It was alleged that parents/authorized representatives are not allowed into the facility. Reportedly, when children are dropped off at the daycare, they are not allowed inside the home to check the children in, nor are parents/authorized representatives allowed to inspect the home.

During interviews with pertinent parties and by licensees’ own admission, parents/authorized representatives are not allowed inside the home. Parents/authorized representatives are asked to sign their child in/out outside the door and licensee will take them inside herself and/or bring them outside during pickup. Additionally, LPA Sharma observed a table with sign in/out sheets on two clipboards outside the home. There were also a couple of pens left on the clipboards for parents/authorized representatives to use.

During the investigation, LPA witnessed a parent/authorized representative drop their child off outside the home. The child’s items like backpack and other bag were given to licensee at the door to keep with her. The child entered the home and walked directly to the daycare area. There was also a witness of a pick-up by LPA Sharma. Similar to the drop-off, during pick-up, the licensee was contacted beforehand and she gathered the child’s belongings as well as the child and met the parent/authorized representative at the door when the parent/authorized representative arrived outside. None of these individuals entered the home.

Based on LPA’s observations, licensees’ own admission, interviews with pertinent parties, the preponderance of evidence standard has been met, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 12) are being cited on the attached LIC9099D.


An exit interview was conducted with the Licensee, Lorena Luna. Appeal Rights were discussed and issued, and a copy of this report was provided. LPA also provided and discussed the Children's Personal Rights Regulations with licensee and printed a Notice of Site visit. Upon receipt of this report, the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty.

A copy of this report shall be made available upon request for the next three years.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 09-CC-20230328162325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LUNA FAMILY CHILD CARE
FACILITY NUMBER: 364820901
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/28/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/28/2023
Section Cited
CCR
102419
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Admission Procedures and Parental and Authorized Representative's Rights
(a) The licensee shall inform parents or authorized representatives of children in care of their rights, which include, but are not limited to, the following:
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Liensee has since granted permission for parents/authorized representatives to enter the on-limit areas of the daycare in the home.
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(1) To enter and inspect the family child care home in accordance with Health and Safety Code Section 1596.857.
This was not met as evidenced by: The facility was not allowing parents into the home. This is a potential health and safety risk to the children.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023
LIC9099 (FAS) - (06/04)
Page: 7 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/28/2023 and conducted by Evaluator Aman Sharma
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230328162325

FACILITY NAME:LUNA FAMILY CHILD CAREFACILITY NUMBER:
364820901
ADMINISTRATOR:LUNA LORENAFACILITY TYPE:
810
ADDRESS:1477 E. HIGHLAND COURTTELEPHONE:
(909) 949-7393
CITY:ONTARIOSTATE: CAZIP CODE:
91764
CAPACITY:14CENSUS: 1DATE:
06/28/2023
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Lorena LunaTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Licensee makes daycare children cry
Licensee yells at daycare child
Licensee calls daycare child by an inappropriate name
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Aman Sharma arrived at the facility to conclude an investigation regarding the above complaint received on 03/28/2023. LPA was given access to the facility by the licensee, Lorena Luna. LPA discussed the purpose of today’s inspection, took census, and toured the facility. LPA met with the licensee to further discuss the complaint allegations and deliver findings.

During the investigation, a previous inspection was conducted at the facility on 04/05/2023, LPA gathered information and interviewed pertinent parties. It was alleged that licensee makes daycare children cry, licensee yells at daycare child(ren) and licensee calls daycare child(ren) by an inappropriate name.

The following information was collected during the investigation:
SEE 9099C........
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 09-CC-20230328162325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LUNA FAMILY CHILD CARE
FACILITY NUMBER: 364820901
VISIT DATE: 06/28/2023
NARRATIVE
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It was reported that licensee makes the children cry by yelling at them and calling an older child a “crybaby", or licensee sharply tells the child, “hurry up!”.

During interviews with pertinent parties, it was disclosed that the licensee called a child a “crybaby” for crying in the daycare during daycare hours. It was also disclosed that a child felt uncomfortable for using the restroom multiple times due to being given apple juice and water. Additionally, interviews also disclosed a different child calling themselves a “bad boy” due to hearing it at the facility.

LPA interviewed multiple pertinent parties, which disclosed that the daycare is pleasant, and there have never been any complaints, nor negative or drastic change in behaviors from any of the other daycare children. Licensee denied the allegations and indicated that she would never call a child names or hit a child. Licensee did admit to telling children they cannot use the restroom multiple times in a row, because she noticed they like to play with the foam from the soap. Licensee stated that they do not use the restroom, rather just wash their hands for a long period of time. Licensee stated she will ask the child if they actually have to use the restroom or if they just want to go to play. Licensee also added that she adores all her daycare children and could not believe someone would think she could do something like that.


Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the above allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the Licensee, Lorena Luna. Appeal Rights were discussed and issued, and a copy of this report was provided. LPA also provided and discussed the Children's Personal Rights Regulations with licensee and printed a Notice of Site visit. Upon receipt of this report, the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty.

A copy of this report must be made available upon request for the next three years.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 7