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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364820901
Report Date: 06/28/2023
Date Signed: 06/28/2023 10:43:48 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/01/2023 and conducted by Evaluator Aman Sharma
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230501130039
FACILITY NAME:LUNA FAMILY CHILD CAREFACILITY NUMBER:
364820901
ADMINISTRATOR:LUNA LORENAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 949-7393
CITY:ONTARIOSTATE: CAZIP CODE:
91764
CAPACITY:14CENSUS: 2DATE:
06/28/2023
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Lorena LunaTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Provider hit day care child
Provider speaks inappropriately to day care children
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Aman Sharma arrived at the facility to conclude an investigation regarding the above complaint received on 05/01/2023. LPA was given access to the facility by the licensee, Lorena Luna. LPA discussed the purpose of today’s inspection, took census, and toured the facility. LPA met with the licensee to further discuss the complaint allegations and deliver findings.

During the investigation a previous inspection was conducted at the facility on 05/04/2023, LPA gathered information and interviewed pertinent parties. It was alleged that provider speaks inappropriately to day care children and that provider hit a day care child.

The following information was collected during the investigation:
SEE 9099C........
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20230501130039
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LUNA FAMILY CHILD CARE
FACILITY NUMBER: 364820901
VISIT DATE: 06/28/2023
NARRATIVE
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It was alleged that provider speaks inappropriately to day care children, and that provider hit a day care child. It was reported that a child started saying “bad” and “bad boy” after only attending the facility for three days. It was also reported that the provider hit a child while in care. Allegedly, there were teeth marks in the child’s mouth and a busted bottom lip. Additionally, it was alleged the child’s left side of the face was swollen and had a mark that looked like an adult hand print covering their cheek.

During interviews with pertinent parties, it was disclosed that the child calling themselves a “bad boy” was due to hearing it while at the facility. According to the licensee, a child sustained an injury from colliding with another child while riding bikes. During the collision, the child drove the bike into the wall which caused scratches to their face.

LPA Sharma interviewed pertinent parties and obtained relevant documents related to the investigation. The staff in question denied hitting any child in care at the facility. During interviews, there was no disclosure by others of observing the staff in question hitting children at the facility. The subject child is non-verbal and LPA was unable to obtain any pertinent information from the interview with the subject child.

LPA interviewed multiple pertinent parties, which disclosed that the daycare is "pleasant, and there have never been any complaints, nor negative or drastic changes in behaviors from any of the other daycare children. Furthermore, the “hitting” allegation was also reported to and investigated by local law enforcement. Based on their incident report, "The injuries did not appear to be consistent with a punch or slap and appeared to be more consistent with an abrasion caused by scrape."

Based on information obtained during this investigation and through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the above allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the Licensee, Lorena Luna. Appeal Rights were discussed and issued, and a copy of this report was provided. LPA also provided and discussed the Children's Personal Rights Regulations with licensee and printed a Notice of Site visit. Upon receipt of this report, the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty.

A copy of this report must be made available upon request for the next three years.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2