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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364830159
Report Date: 01/12/2022
Date Signed: 01/12/2022 02:07:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/11/2022 and conducted by Evaluator Linda Thompson-Miller
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20220111143828
FACILITY NAME:KIDS AND CARE PRESCHOOL & DAY CARE CENTERFACILITY NUMBER:
364830159
ADMINISTRATOR:CLAUDIA VALENZUELA GARCIAFACILITY TYPE:
830
ADDRESS:9560 I AVENUETELEPHONE:
(760) 956-5000
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:24CENSUS: 21DATE:
01/12/2022
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Katrina HendersonTIME COMPLETED:
02:23 PM
ALLEGATION(S):
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Allegation #1: Physical Plant - Facility heater is in disrepair
Allegation #2: Personal Rights - Facility is not maintaining comfortable temperatures for day children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Thompson-Miller conducted an unannounced 10 day complaint inspection for the purpose of investigating the above allegations and met with Assistant Director Katrina Henderson. There are 21 infants and 5 staff along with the Assistant Director present. A tour of the infant center was provided, interviews were conducted with staff and LPA observation which determined the following allegation findings. Based upon LPA observations, photo of temperature thermostat and interviews conducted with staff the above allegations are Substantiated. See LIC9099C for additional details attached. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of evidence standard has been met. LIC9099D, Type A deficiency issued Type A deficiency issued according to California Code of Regulations Title 22. LIC9224 provided (Acknowledgement of Licensing Reports). An exit interview was conducted, a copy of this report was read and provided to Assistant Director, Katrina Henderson on this date. The Notice of Site Visit was given to Director.
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Linda Thompson-Miller
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20220111143828
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: KIDS AND CARE PRESCHOOL & DAY CARE CENTER
FACILITY NUMBER: 364830159
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/12/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/13/2022
Section Cited
CCR
101223(a)(2)
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Personal Rights – 101223(a)(2) The licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by: The heater system has not been working since November 2021.
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The owner of the building is coordinating the repair. Center shall submit information to Licensing regarding the status for the repair and the use of portable heaters.
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A technician was at the center on 12/22/21, but the part did not work. The part(s) required are being coordinated with the building owner.
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Type A
01/13/2022
Section Cited
CCR
101239(a)(1)
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101239 Fixtures, Furniture, Equipment and Supplies. (a)A comfortable temperature for children shall be maintained at all times. (1) The licensee shall maintain the temperature in rooms that children occupy between a minimum of 68 degrees F (20 degrees C) and a maximum of 85 degrees F (30 degrees C).
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Center shall use portable heaters until the heating system is repaired. Center shall submit a photo of the thermostat to CCL by 1/13/2022 to show the room is at a comfortable temperature.
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This requirement was not met as evidenced by: The temperature for the infant room was not at a comfortable temperature. The room was very cold upon entering.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Linda Thompson-Miller
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20220111143828
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KIDS AND CARE PRESCHOOL & DAY CARE CENTER
FACILITY NUMBER: 364830159
VISIT DATE: 01/12/2022
NARRATIVE
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Allegation #1 is Substantiated. The heater has been out since November of 2021, a technician has been out to install the mother board, however, it did not work and additional parts are on order. Based on interviews with staff, LPA observation of the cold temperature felt when LPA walked into the room and observing children wearing sweaters and jackets. The heater is not working.

Allegation #2 is Substantiated. LPA walked into the infant room and immediately felt the cold in the room. The facility did not have portable heaters in use. The temperature of the room is not comfortable for infants.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Linda Thompson-Miller
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3