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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364830578
Report Date: 11/05/2024
Date Signed: 11/05/2024 02:04:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2024 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241017140702
FACILITY NAME:MAOF VILLA DE NINOS EARLY LEARNING CENTERFACILITY NUMBER:
364830578
ADMINISTRATOR:VICKY ANTUNEZFACILITY TYPE:
850
ADDRESS:9999 FERON BOULEVARD #BTELEPHONE:
(909) 484-1903
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91730
CAPACITY:40CENSUS: 27DATE:
11/05/2024
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Vicky Antunez/director TIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Staff did not ensure that child's toileting needs were met
Staff did not accord child dignity in their relationship with staff or other person
INVESTIGATION FINDINGS:
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On 11/5/24 at 1:20 pm, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation. LPA met with director and was granted access into the facility. LPA toured facility and took a census.

Allegations: 1. Staff did not ensure that child's toileting needs were met. 2. Staff did not accord child dignity in their relationship with staff or other person.

It was alleged staff do not allow children to use the restroom or allow children to drink water. LPA interviewed all pertinent parties, including staff. Staff stated when a child needs to use the restroom, or asks for water, staff do not deny the children. Staff stated prior to circle and nap time, the children use the restroom and drink water. Staff stated during circle and nap time, if a child must use the restroom, they allow the child to use the restroom.
(Cont on 9099C)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20241017140702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: MAOF VILLA DE NINOS EARLY LEARNING CENTER
FACILITY NUMBER: 364830578
VISIT DATE: 11/05/2024
NARRATIVE
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Staff stated during circle and nap time, if a child asks for a drink, they will ask the child to wait, but if the child can’t wait, then they allow the child to drink water.

Due to conflicting information obtained from interviews and what was alleged, LPA is unable to determine if staff did not ensure that child’s toileting needs were met, or staff did not accord child dignity in their relationship with staff or other person. Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Appeal rights issued and discussed with director and their signature on this form acknowledges receipt of these rights. An exit interview was conducted, a copy of this report and Notice of Site Visit was provided to director. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.


Notice of site visit must be posted for 30 days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2