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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364830600
Report Date: 12/05/2024
Date Signed: 12/05/2024 11:26:24 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2024 and conducted by Evaluator Tiffanie Diep
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241017111456
FACILITY NAME:VOLUNTEERS OF AMERICAFACILITY NUMBER:
364830600
ADMINISTRATOR:RUBY CALDERONFACILITY TYPE:
850
ADDRESS:304 NORTH PEPPER AVENUETELEPHONE:
(909) 562-0901
CITY:RIALTOSTATE: CAZIP CODE:
92376
CAPACITY:190CENSUS: 84DATE:
12/05/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Ruby CalderonTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Personal Rights - Staff grabbed daycare child in an inappropriate manner
Personal Rights - Staff does not treat daycare child with dignity and respect
INVESTIGATION FINDINGS:
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On 12/05/2024 at 9:15 AM, Licensing Program Analyst (LPA) Tiffanie Diep met with Director Ruby Calderon for the purpose of an unannounced complaint visit to deliver the finding regarding the above allegations. LPA was greeted by a staff member (S1) upon arrival as Director was not present at the time. LPA observed 21 staff supervising 84 children. At approximately 10:00 AM, Director arrived to the facility.

It was alleged that staff grabbed a daycare child in an inappropriate manner and does not treat a daycare child with dignity and respect. Throughout the course of the investigation, LPA made observations, obtained relevant evidence, and conducted interviews with pertinent individuals.

Continues on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20241017111456
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: VOLUNTEERS OF AMERICA
FACILITY NUMBER: 364830600
VISIT DATE: 12/05/2024
NARRATIVE
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Continued from LIC 9099 (Page 2)

Interviews conducted disclosed a staff member (S2) grabbed a day care child’s (C1) wrist in an inappropriate manner and is mean to C1. During interviews with staff, it was denied that the incident occurred as staff did not disclose witnessing staff grabbing children at the facility. It was disclosed staff help children by holding their hands when sitting down or transitioning. Interviews conducted indicated staff holding children’s hands may be perceived as grabbing in an inappropriate manner when accidents occur, such as a child falling to the ground while staff are holding their hand. Video footage on 10/03/2024 revealed a staff member (S3) grabbed C1’s wrist and forcefully sat them down when C1 was not listening. Video footage on 10/08/2024 revealed two children (C2 and C3) chasing one another in a classroom. It was revealed that S3 grabbed C2’s arm and forcefully sat them down. It was also revealed S3 picked up C3 from one area of a classroom, carried them to another area of the classroom in an inappropriate manner, and forcefully sat C3 down.

Based on observations and evidence collected, including information obtained during interviews and records reviewed, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter 1), are being cited on the attached LIC 9099-D.

LPA Tiffanie Diep informed the director, Ruby Calderon, that this report dated 12/05/2024 documents one Type A citation which shall be posted for 30 consecutive days as there was an immediate risk to the personal rights of children in care.

Also, LPA Tiffanie Diep informed Director to provide a copy of this licensing report dated 12/05/2024 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgment of Receipt of Licensing Reports (LIC 9224), or other written statement, must be placed in the child’s file for verification.

An exit interview was conducted and report was reviewed with the director, Ruby Calderon. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20241017111456
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: VOLUNTEERS OF AMERICA
FACILITY NUMBER: 364830600
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/05/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/06/2024
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from...unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature...
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LPA discussed children’s personal rights with Director. Director agreed to conduct personal rights training for staff and provide LPA with a copy along with signatures from staff for verification by 12/06/2024.
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This requirement is not met as evidenced by:
Based on observations and evidence collected, it was revealed that S3 grabbed day care children and forcefully sat them down when misbehaving which poses an immediate personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3