364830659-3-23-2021-09-CC-GSEA-BZELBR-20210324083708

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364830659
Report Date: 03/23/2021
Date Signed: 03/23/2021 02:08:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/22/2021 and conducted by Evaluator Nelson Zuniga

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20210222150304

FACILITY NAME:	WESTERN CHRISTIAN SCHOOL - UPLAND CAMPUS		FACILITY NUMBER:	364830659
ADMINISTRATOR:	NANCY HEIN		FACILITY TYPE:	850
ADDRESS:	242 W. 9TH STREET		TELEPHONE:	(909) 920-5350
CITY:	UPLAND	STATE: CA	ZIP CODE:	91786
CAPACITY:	86	CENSUS: 43	DATE:	03/23/2021
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Nancy Hein		TIME COMPLETED:	02:34 PM

ALLEGATION(S):

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1. Teacher/child ratios are not being met

2. Children are left in soiled clothes

3. Children are being grabbed and pulled by the arms

INVESTIGATION FINDINGS:

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On date and time listed, Licensing Program Analyst (LPA) Nelson Zuniga conducted a tele-investigation with the Licensee, due to COVID-19 and Department of Public Health guidelines of social distancing.
The allegations of facility is out of ratio; Children are left in soiled clothes and Children are being grabbed and pulled by the arms were discussed with licensee. Interviews were conducted with children, parents and staff. Licensee denies allegations and added the following. Facility has extra staff on daily basis to help classroom stay in ratio. Children are regularly checked to ensure that children are not left in soiled clothes/diapers. Licensee will not tolerate staff to pull and or grab children.
During this investigation, conflicting information was received in reference to what took place on the days in question.
The Department has investigated the above allegations and although they may have happened or been valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. The Department’s finding is that these allegations are unsubstantiated.
An exit interview was conducted. A copy of this report is being emailed to Licensee. A read receipt from the email sent to Licensee will be in lieu of the signature for this tele-investigation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Nelson Zuniga
LICENSING EVALUATOR SIGNATURE:	DATE: 03/23/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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