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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364830659
Report Date: 07/09/2021
Date Signed: 07/09/2021 09:59:00 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2021 and conducted by Evaluator Timeka Reed
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20210623105632
FACILITY NAME:WESTERN CHRISTIAN SCHOOL - UPLAND CAMPUSFACILITY NUMBER:
364830659
ADMINISTRATOR:NANCY HEINFACILITY TYPE:
850
ADDRESS:242 W. 9TH STREETTELEPHONE:
(909) 920-5350
CITY:UPLANDSTATE: CAZIP CODE:
91786
CAPACITY:86CENSUS: 59DATE:
07/09/2021
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Nancy Hein, Administrator TIME COMPLETED:
10:10 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not requiring masks.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On the above date, Licensing Program Analyst (LPA) Timeka Reed arrived and met with facility Administrator, Nancy Hein, for the purposes of delivering the finding of the above complaint allegation. It was alleged the facility is no longer following Covid-19 guidelines by staff not wearing masks.
On June 30, 2021, LPA Timeka Reed arrived at the facility and completed a tour of all classrooms and outdoor play area. LPA observed that staff caring for children were not wearing masks. LPA Reed also observed none of the children were wearing mask indoors or outdoors. In addition, children were not socially distancing in either settings. LPA interviewed S1. S1 stated the facility received information stating staff were no longer required to wear masks nor did staff have to encourage children to wear masks.
Based on LPA observation and staffs own admission, the complaint allegation is substantiated, meaning the allegation is valid and the preponderance of the evidence standard has been met.

On July 9, 2021, LPA provided technical assistance to S1 by reviewing the current guidelines (as outlined by the California Department of Public Health) for daycare centers in Provider Information Notice (PIN) 21-18-CCP.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Timeka Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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