364840047-10-15-2025-12-CC-LKIG-DMQQLH-20251023121559

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364840047
Report Date: 10/15/2025
Date Signed: 10/15/2025 09:37:41 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Kendal Zirbes

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20250804091618

FACILITY NAME:	CALVARY CHAPEL LAKE ARROWHEAD ROCK PRESCHOOL		FACILITY NUMBER:	364840047
ADMINISTRATOR:	MARIA COTTINI		FACILITY TYPE:	850
ADDRESS:	101 GRANDVIEW ROAD		TELEPHONE:	(909) 337-2468
CITY:	TWIN PEAKS	STATE: CA	ZIP CODE:	92391
CAPACITY:	38	CENSUS: 14	DATE:	10/15/2025
		UNANNOUNCED	TIME BEGAN:	08:55 AM
MET WITH:	Administrator, Maria Cottini		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff handled daycare child in a rough manner.
Daycare child was not accorded dignity their relationship with staff.

INVESTIGATION FINDINGS:

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On October 15, 2025, at 08:55am., Licensing Program Analyst (LPA) Kendal Zirbes conducted an unannounced follow up complaint investigation to Calvary Chapel Lake Arrowhead Rock Preschool. LPA met with Administrator, Maria Cottini. The purpose of the inspection was to deliver the findings regarding the above complaint allegations. The investigation included an unannounced inspection of the facility on August 12, 2025, confidential interviews with staff, parents and children and a review of the facility records.
On August 4, 2025, the Department received a complaint alleging that on August 4, 2025, at 08:35am, an unknown child crawled under the bench where the teachers were sitting. Staff 1 (S1), then chased the child, dragged them away from the bench and placed the child in the play area. Interviews with staff confirmed the children are not allowed in an area located behind a tree near a yellow cart where the children place their water bottles. According to staff, if a child enters this area, the child is redirected and reminded to access their water bottles from a different direction. Confidential interviews revealed S1 redirected C1 on August 4, 2025. Report continied on page two

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:	DATE: 10/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20250804091618

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: CALVARY CHAPEL LAKE ARROWHEAD ROCK PRESCHOOL	FACILITY NUMBER: 364840047
	VISIT DATE: 10/15/2025

NARRATIVE

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Report continued from page one
Confidential interviews reported S1 placed their hands on C1 back and guided them out of the area. S1 denied dragging or grabbing a child. S1 reported that the children are cradled or staff place hands on the child’s torso if the child needs to be physically removed from a dangerous situation. Additional confidential interviews and parent interviews did not corroborate the allegation.
A second allegation was received, alleging that on August 4, 2025, at 08:35 am, an unknown child was in distress and approached the teachers who were seated under a shaded bench area. The unknown child was forcefully led away from the shaded area and placed upon a rocking chair in the sun. Confidential interviews reported there was an incident on August 4, 2025, involving Child 2 (C2). Confidential interviews reported that C2 received comfort and attention from the teachers more than ten times that morning regarding wood chips being in their socks and shoes. C2 was consoled and evaluated by the staff. When staff felt all of C2s need were met, staff told C2 it was time to play. C2 was guided to go play. Staff confirmed they may place children on swings or rocking toys to encourage play. Confidential interviews reported they did not observe the staff violating a child’s personal rights. Additional confidential interviews and parent interviews did not corroborate the allegation.
On August 12, 2025, LPA observe the children playing in the outdoor activity area with S1 and S2 providing supervision. LPA did not observe any staff member violating the personal rights of the children in care.

Based on confidential interviews, record review, and LPA observations, the allegations that S1 handled daycare child in a rough manner and daycare children were not accorded dignity in their relationship with staff lacks corroborating evidence. Therefore, the allegations are deemed unsubstantiated at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, where this report and appeal rights were reviewed with facility representative Maria Cottini.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:	DATE: 10/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025

LIC9099 (FAS) - (06/04)

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