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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364840410
Report Date: 10/15/2025
Date Signed: 10/15/2025 02:33:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/08/2025 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250908152600
FACILITY NAME:OMSD/BON VIEW ELEMENTARY SCHOOLFACILITY NUMBER:
364840410
ADMINISTRATOR:EDDIE FRANCOFACILITY TYPE:
850
ADDRESS:2121 SOUTH BON VIEW AVENUETELEPHONE:
(909) 947-3932
CITY:ONTARIOSTATE: CAZIP CODE:
91761
CAPACITY:24CENSUS: 21DATE:
10/15/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Eddie Franco TIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Staff did not treat daycare child with dignity
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude a complaint investigation regarding the above allegation(s) received by the department on 09/08/2025. A previous inspection was conducted on 09/17/2025 as part of this investigation.

LPA was given access to the facility by the facility representatives, Eddie Franco and Elizabeth DelReal. LPA discussed the purpose of today’s visit, toured the facility and took census. LPA later met with the facility representatives to further discuss the complaint allegations and to deliver the findings.

During the investigation, LPA conducted interviews with pertinent parties. It was alleged that staff did not treat daycare child with dignity.

The following information was collected during the investigation:
SEE LIC9099C…………
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 09-CC-20250908152600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: OMSD/BON VIEW ELEMENTARY SCHOOL
FACILITY NUMBER: 364840410
VISIT DATE: 10/15/2025
NARRATIVE
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It was alleged that a child attending the daycare was behaving out of character by scratching staff and destroying things. These behaviors were allegedly the result of staff mistreating the child by staff rolling their eyes at the child and showing favoritism to other children.

During interviews with relevant parties, it was reported that the child struggled with transitions, refusing to move to the next activity with the rest of the children. This would then lead to behaviors in the child of throwing things, hiding under the table, and refusing to listen to staff instructions.

Based on interviews conducted, there is conflicting information from what has been alleged; therefore, the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the allegations occurred.

An exit interview was conducted with the facility representative, Eddie Franco and Elizabeth DelReal. Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site (NOS) Visit was issued.

The Notice of Site Visit (LIC9213) shall be posted where the parent/guardian of children enter and exit the facility and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. A copy of this report must be made available for the next three years.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2