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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364840540
Report Date: 04/02/2025
Date Signed: 04/02/2025 04:54:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2025 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250109102451
FACILITY NAME:MC DONALD LEARNING CENTERFACILITY NUMBER:
364840540
ADMINISTRATOR:COURTNEY PINKERTONFACILITY TYPE:
840
ADDRESS:1017 HOLDEN AVENUETELEPHONE:
(909) 585-6848
CITY:BIG BEAR CITYSTATE: CAZIP CODE:
92314
CAPACITY:28CENSUS: 21DATE:
04/02/2025
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Facility Representative Margaret QuintanaTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff did not prevent child from bullying another child in care
Staff speaks inappropriately to children in care
INVESTIGATION FINDINGS:
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On April 2, 2025, at 3:30 pm Licensing Program Analyst (LPA) Kendal Zirbes met with facility representative Margaret Quintana. The purpose of the inspection was to deliver the findings for the above stated allegations.  During the investigation, LPA Zirbes conducted interviews with children, parents, and staff. In addition, LPA completed a review of the facility records and conducted an unannounced inspection on January 15, 2025, where zero safety concerns were noted.
On January 9, 2025, Community Care Licensing (CCL) received information that an unknown staff member(s) was unable to prevent child 5 (C5) from being bullied. According to the information the Department received, on January 2, 2025, C5 had their hair cut by another child due to unknown staff members failing to pay attention. Furthermore, on another unknown date, this same child poured a bag of pringles on C5 head. Confidential interviews with staff and children confirmed C5 had approximately one inch of hair cut by child 4 (C4). In addition, interviews confirmed C5 had a bag of pringles dumped on their head by C4 on a different day. Confidential interviews report that C4 and C5 are friends however can have disagreements. Report continued on page two
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 12-CC-20250109102451
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 364840540
VISIT DATE: 04/02/2025
NARRATIVE
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Report continued from page one
Interviewees denied C5 is bullied at the Center. Per information received from staff, due to the behavior of C4, the Center has an action plan that was in place at the time of the above incidents. Although the investigation could not support, the information that C5 was being bullied, investigation concluded that at the time of these incidents, the Center did not provide adequate supervision. As even with a safety plan being enforced, C4 was able to pick up scissors from a separate table in the classroom and then walk with the scissors over to C5s table and cut C5s hair without the staff observing that C4 had scissors.
The Department received a second allegation alleging that on January 8, 2025, staff 1 (S1) yelled at child 1 (C1), stating S1 wanted to punch C1 out of frustration. In addition, the allegation alleged S1 asked child 2 (C2) “do you want me to die?”. Confidential interviews confirmed that S1 uses a "strict" and "loud" voice. When S1 used the strict and loud voice, the school age children felt sad, angry and mad. Additional interviews confirmed S1 was overheard telling C2 that C2 “pissed off” S1. Interviewees reported C2 was wide eyed and cried due to this interaction. S1 confirmed, S1 used the wrong word when talking to C2 about C2 actions. S1 also confirmed they “yelled” at the school age children due to the being left alone in the classroom and stressed due to the behavior of the school age children. Over the course of the investigation, evidence supported the allegation that S1 speaks inappropriately to the school age children which violated the children personal rights while attending the Center.
Based on the interviews conducted and a review of the records, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be Substantiated. Citations were issued on the LIC 9099D for California Code of Regulations, Title 22, Division 12, Chapter 1, regulation 101229 (a) Responsibility for Providing Care and Supervision and 101223(a) (1) Personal Rights.

A Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, and the report was reviewed with facility representative Margaret Quintana. Appeal rights and a copy of the report were provided to facility representative Margaret Quintana.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 12-CC-20250109102451
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 364840540
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/09/2025
Section Cited
CCR
101229(a)
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Responsibility for Providing Care and Supervision 101229 (a) The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement was not met as evidenced by:
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Per facility representative scissors have been removed from the classroom. A safety was initiated and verbally discussed with the parents of the involved children. A staff training was previously completed, a copy of the training will be submitted to CCL.
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Based on interviews, the licensee did not provide care and supervision to meet the needs of the children when C4 cut C5s hair without the staff being aware that C4 picked up the scissors in the classroom. This poses a potential Health, Safety, or Personal Rights risk to persons in care.
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Type B
04/09/2025
Section Cited
CCR
101223(a)(1)
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Personal Rights 101223 (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:
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Per facility representative, a 1: 1 training occurred with S1. A copy of the training will be submitted to CCL.
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Based on interviews, the licensee did not ensure each child was accorded dignity when S1 yelled and used the term “pissing me off” when speaking to C2 and other children in care. This poses a potential Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2025 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250109102451

FACILITY NAME:MC DONALD LEARNING CENTERFACILITY NUMBER:
364840540
ADMINISTRATOR:COURTNEY PINKERTONFACILITY TYPE:
840
ADDRESS:1017 HOLDEN AVENUETELEPHONE:
(909) 585-6848
CITY:BIG BEAR CITYSTATE: CAZIP CODE:
92314
CAPACITY:28CENSUS: 21DATE:
04/02/2025
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Facility Representative Margaret QuintanaTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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3
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9
Staff handled child in a rough manner
INVESTIGATION FINDINGS:
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On April 2, 2025, at 3:30pm, Licensing Program Analyst (LPA) Kendal Zirbes met with facility representative Margaret Quintana. The purpose of the inspection was to deliver the findings for the above stated allegations.  During the investigation, LPA Zirbes conducted interviews with children, parents, and staff. In addition, LPA completed a review of the facility records and conducted an unannounced inspection on January 15, 2025.
On January 9, 2025, Community Care Licensing (CCL) received information that on January 8, 2025, staff 1 (S1) grabbed child 3 (C3) by the wrist and squeezed tightly out of frustration. Confidential interviews revealed inconsistencies regarding S1s interactions with the children. Confidential interviews provided inconsistent information, as some parties confirmed C1 was grabbed roughly by S1, and others denied S1 roughly handled C1 or any child. S1 denied grabbing any child by the wrist. S1 reported S1 has held children’s hands to encourage them to complete an activity. LPA competed an unannounced inspection on January 15, 2025. LPA did not observe S1 violate a child’s personal rights. Report continued on page two
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20250109102451
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 364840540
VISIT DATE: 04/02/2025
NARRATIVE
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Report continued from page one
In addition, LPA reviewed S1s file, which did not contain evidence of S1 grabbing C3 wrist.
Based on interviews, record review and LPA observation, there is not enough evidence regarding the allegation alleging Staff handled C3 in a rough manner. Therefore, the allegation is deemed unsubstantiated at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, where this report and appeal rights were reviewed with facility representative Margaret Quintana.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5