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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364840540
Report Date: 01/16/2026
Date Signed: 01/16/2026 01:09:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20251215112752
FACILITY NAME:MC DONALD LEARNING CENTERFACILITY NUMBER:
364840540
ADMINISTRATOR:COURTNEY PINKERTONFACILITY TYPE:
840
ADDRESS:1017 HOLDEN AVENUETELEPHONE:
(909) 585-6848
CITY:BIG BEAR CITYSTATE: CAZIP CODE:
92314
CAPACITY:28CENSUS: 0DATE:
01/16/2026
UNANNOUNCEDTIME BEGAN:
12:01 PM
MET WITH:Facility Representative Lilia Ross TIME COMPLETED:
01:20 PM
ALLEGATION(S):
1
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9
Due to lack of supervision, child has wandered away from the day-care
INVESTIGATION FINDINGS:
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On January 16, 2026, at 12:01pm., Licensing Program Analyst (LPA) Kendal Zirbes conducted an unannounced follow up complaint investigation to Mc Donald Learning Center. LPA met with facility representative, Lilia Ross. The purpose of the inspection was to deliver the finding regarding the above complaint allegation. The investigation included unannounced inspections of the facility conducted on December 19, 2025, and today. In addition, confidential interviews with staff, children, and parents were completed, along with a review of the facility records and additional evidence.
On December 15, 2025, the Department received one allegation regarding the Center. The allegation alleged, child 1 (C1) has repeatedly wandered away from staff supervision on several unknown dates, by walking from the school age classroom to the front of the school. Confidential interviews confirmed C1 has walked around the Center alone without the supervision of a teacher or aide. Interviewees also reported C1 goes into the nap room alone in the mornings. On December 8, 2025, LPA observed C1 walk into a school age classroom at approximately 03:29pm without the supervision of a teacher or aide.
Report continued on page two
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20251215112752
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 364840540
VISIT DATE: 01/16/2026
NARRATIVE
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Report continued from page one

LPA issued a type B citation on December 8, 2025.
Based on interviews, record review and LPA observation, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be Substantiated. A citation was not issued today, as a type B citation was issued on the 809D on December 8, 2025, for California Code of Regulations, Title 22, Division 12, Chapter 1, regulation 101229 (a) (1) Responsibility for Providing Care and Supervision.

A Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, and the report was reviewed with facility representative Lilia Ross. Appeal rights and a copy of the report were provided to facility representative Lilia Ross
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2