<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364840780
Report Date: 03/17/2026
Date Signed: 03/17/2026 11:57:23 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/06/2026 and conducted by Evaluator Annelise Villa
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260106151053
FACILITY NAME:BENNETT FAMILY CHILD CAREFACILITY NUMBER:
364840780
ADMINISTRATOR:BENNETT, ROCHELLEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 694-4456
CITY:ADELANTOSTATE: CAZIP CODE:
92301
CAPACITY:14CENSUS: 4DATE:
03/17/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Rochelle Bennett, LicenseeTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Licensee is not present in the facility 80% of the operating hours
2. Licensee spoke inappropriately to the parent in front of day care children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On March 17, 2026, Licensing Program Analyst (LPA) Annelise Villa conducted a follow up complaint investigation related to the allegations above and to deliver findings. LPA disclosed the purpose of the investigation and was granted entry into the facility by Rochelle Bennett, Licensee. A tour of the facility was conducted. LPA verified a census of 4 children in care with 2 staff, including Licensee, working under the facility license. During the investigation, LPA collected pertinent documents, completed record reviews, and conducted confidential interviews with staff and children.

The Licensee confirmed that she serves as the primary provider and is present during drop-off and pick-up times. She further explained that the facility conducts school pick-ups, which take approximately 45 minutes and may occur during times when parents are arriving to pick up their children. Licensee stated staff will greet parents during pick up and drop off if she is not present. The LPA verified that all staff have complete files and appropriate fingerprint clearances.

Continued on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20260106151053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: BENNETT FAMILY CHILD CARE
FACILITY NUMBER: 364840780
VISIT DATE: 03/17/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
A review of sign-in and sign-out records indicated that the Licensee was present during both announced and unannounced visits from various childcare-related programs. While the allegations may have occurred or may be valid, there is insufficient evidence to establish by a preponderance of the evidence whether the alleged violations did or did not occur. Therefore, the allegations are determined to be unsubstantiated.

Allegation #2: The allegation states that the Licensee spoke inappropriately to a parent in the presence of day care children. The Licensee denies this allegation. LPA conducted confidential interviews which revealed the conflicting accounts. the Licensee indicated that any discussions of a sensitive nature are be conducted via the day care telephone or in private at the facility to avoid having conversations in front of children Licensee further stated there has been no past discussions in front of children. Due to conflicting statements, the allegation is unsubstantiated. Though the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur,

Exit interview conducted with Licensee. A copy of this report, appeal rights and Notice of Site Visit were left with the director.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2