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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364841215
Report Date: 09/07/2023
Date Signed: 09/08/2023 07:28:43 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/15/2023 and conducted by Evaluator Barbara Beneroso
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20230615151745
FACILITY NAME:BONANZA PRESCHOOL & KINDERGARTENFACILITY NUMBER:
364841215
ADMINISTRATOR:MELISSA WOJCIKFACILITY TYPE:
850
ADDRESS:14624 BONANZA ROADTELEPHONE:
(760) 241-7800
CITY:VICTORVILLESTATE: CAZIP CODE:
92392
CAPACITY:47CENSUS: 28DATE:
09/07/2023
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Alicia FloresTIME COMPLETED:
03:18 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights: Staff yell at daycare children
Physical Plant: Facility is not clean/sanitized
Physical Plant: Facility is in disrepair
Physical Plant: Facility playground equipment is in disrepair
Physical Plant: Facility ground is in disrepair
Physical Plant: Facility plumbing is in disrepair
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/07/2023 LPA Beneroso conducted an unnanouced complaint inspection to deliver the findings on the above allegations that could not be concluded on 09/06/23 due to computer issues.

On 9/06/2023, Licensing Program Analyst (LPA) Beneroso conducted an unannounced complaint inspection to deliver findings on the above allegations. LPA met with Director, Alicia Flores and toured the facility. Upon arrival LPA observed 28 children and three staff proving care and supervision.
During the course of the investigation, LPA conducted interviews with staff, children, and parents. LPA gathered relevant information related to the complaint. The evidence gathered revealed the following:

Allegation One: Based on the interviews and LPA’s observations, there was enough evidence to corroborate that Staff yell at day care children. Upon arriving at the facility, LPA observed Staff 1 yelling at a group of children during outdoor playtime. Allegation #2: From observation and interviews conducted, it was concluded that facility is not kept cleaned/sanitized. Allegation #3, #4, #5 & #6: From observation and interviews conducted it was concluded that facility is not keeping the grounds and equipment in good repair.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Barbara Beneroso
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 12-CC-20230615151745
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: BONANZA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 364841215
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/07/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/06/2023
Section Cited
CCR
101239(n)
1
2
3
4
5
6
7
101239 Fixtures, Furniture, Equipment and Supplies. (n) Furniture and equipment shall be maintained in good condition, free of sharp, loose or pointed parts.
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Facility will submit plan of action to repair the facility grounds by 09/20/23
8
9
10
11
12
13
14
Based on interview, observation, and record review, facility was found to have broken play equipment outdoor as well as chipped/peeled paint, ripped carpet inside the classrooms which poses/posed a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
Type B
09/06/2023
Section Cited
CCR
101238(a)
1
2
3
4
5
6
7
101238 Buildings and Grounds (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Facility will submit plan of action and training for staff on how to keep facility safe and clean for the children in care
8
9
10
11
12
13
14
Based on interview, observation, and record review,facility was found to have on of the bathrooms not properly clean. The floors were also observed to be not clean as well as tables. which poses/posed a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Barbara Beneroso
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 12-CC-20230615151745
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: BONANZA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 364841215
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/07/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/06/2023
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Facility will submit plan of action and training for staff on how to interact with children and handle challenging behavior by 09/20/2023
8
9
10
11
12
13
14
Based on observations, LPA corroborated that staff 1 yells at children in care, which poses/posed a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Barbara Beneroso
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 6
Control Number 12-CC-20230615151745
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: BONANZA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 364841215
VISIT DATE: 09/07/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on information obtained, observations, interviews conducted, relevant information received, this allegation is deemed SUBSTANTIATED and a citation will be issued(See LIC 9099-D for cited deficiencies). A finding of substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. This facility was cited three Type B Citations in accordance to Title 22 of the California Code of Regulations and/or Health & Safety codes.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Barbara Beneroso
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/15/2023 and conducted by Evaluator Barbara Beneroso
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20230615151745

FACILITY NAME:BONANZA PRESCHOOL & KINDERGARTENFACILITY NUMBER:
364841215
ADMINISTRATOR:MELISSA WOJCIKFACILITY TYPE:
850
ADDRESS:14624 BONANZA ROADTELEPHONE:
(760) 241-7800
CITY:VICTORVILLESTATE: CAZIP CODE:
92392
CAPACITY:47CENSUS: 28DATE:
09/07/2023
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Alicia FloresTIME COMPLETED:
03:18 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights: Staff do not prevent daycare children from bulling other daycare children
Personal Rights: Staff share daycare children's' confidential information
Food Service: Staff do not wear gloves when preparing food
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/07/2023 LPA Beneroso conducted an unnanouced complaint inspection to deliver the findings on the above allegations that could not be concluded due to computer issues.

On 9/06/2023, Licensing Program Analyst (LPA) Beneroso conducted an unannounced complaint inspection to deliver findings on the above allegations. LPA met with Director, Alicia Flores and toured the facility. Upon arrival LPA observed 28 children and three staff proving care and supervision.
During the course of the investigation, LPA conducted interviews with staff, children, and parents. LPA gathered relevant information related to the complaint. The evidence gathered revealed the following evidence.
Allegation #1: The investigation concluded that there is no enough evidence to corroborate that staff is do not prevent daycare children from bulling other daycare children. Allegation #2: Interviews with staff and parents concluded that there is no evidence to corroborate that staff share daycare children's confidential information.Allegation #3: Based on LPA’s observations of food preparation during lunch, it was concluded that staff does use gloves when preparing food.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Barbara Beneroso
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 12-CC-20230615151745
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: BONANZA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 364841215
VISIT DATE: 09/07/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on evidence obtained and interviews conducted, the allegations are deemed Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegations occurred. An exit interview was conducted, a copy of this report, appeal rights and a notice of site visit were provided to facility.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Barbara Beneroso
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 6