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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364841215
Report Date: 11/16/2023
Date Signed: 11/16/2023 03:14:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2023 and conducted by Evaluator Kristina Diaz
COMPLAINT CONTROL NUMBER: 12-CC-20230829090652
FACILITY NAME:BONANZA PRESCHOOL & KINDERGARTENFACILITY NUMBER:
364841215
ADMINISTRATOR:MELISSA WOJCIKFACILITY TYPE:
850
ADDRESS:14624 BONANZA ROADTELEPHONE:
(760) 241-7800
CITY:VICTORVILLESTATE: CAZIP CODE:
92392
CAPACITY:47CENSUS: 24DATE:
11/16/2023
UNANNOUNCEDTIME BEGAN:
10:04 AM
MET WITH:Michella EvansTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Physical Plant: Staff do not ensure the playground is free of hazards
Physical Plant: Staff do not ensure that the facility van is sanitary
Personal Rights: Staff do not treat day care children in care with dignity
INVESTIGATION FINDINGS:
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On November 16, 2023, Licensing Program Analyst (LPA) Kris Diaz conducted an unannounced
Complaint Investigation Inspection to deliver findings for a complaint received August 29, 2023. LPA was granted access to the center by Lead Infant Teacher, Michella Evans. Per facility representative, the Director is away at an appointment. LPA advised facility representative to contact and inform Director that licensing is present in the facility. LPA conducted a safety inspection where zero deficiencies were noted. At the time of the visit LPA observed 24 preschoolers in care with 3 teachers. LPA observed 9 children in the room of potty-trained children with 1 staff and 15 in the potty-training room with 2 staff. Two other staff arrived during the visit.

During this investigation, the facility representative provided documentation related to the investigation including children's rosters, staff rosters and schedules, sign-in/out sheets, and vehicle documentation. LPA conducted record reviews and confidential interviews.
Cont'd on 9099C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kristina Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2023 and conducted by Evaluator Kristina Diaz
COMPLAINT CONTROL NUMBER: 12-CC-20230829090652

FACILITY NAME:BONANZA PRESCHOOL & KINDERGARTENFACILITY NUMBER:
364841215
ADMINISTRATOR:MELISSA WOJCIKFACILITY TYPE:
850
ADDRESS:14624 BONANZA ROADTELEPHONE:
(760) 241-7800
CITY:VICTORVILLESTATE: CAZIP CODE:
92392
CAPACITY:47CENSUS: 24DATE:
11/16/2023
UNANNOUNCEDTIME BEGAN:
10:04 AM
MET WITH:Michella EvansTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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2
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9
Physical Plant: Staff do not ensure the classroom is free of hazards
Personal Rights: Staff threaten daycare children while in care
Corporal Punishment: Staff uses an inappropriate form of discipline with day care child while in care
INVESTIGATION FINDINGS:
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On November 16, 2023, Licensing Program Analyst (LPA) Kris Diaz conducted an unannounced
Complaint Investigation Inspection to deliver findings for a complaint received August 29, 2023. LPA was granted access to the center by Lead Infant Teacher, Michella Evans. Per facility representative, the Director is away at an appointment. LPA advised facility representative to contact and inform Director that licensing is present in the facility. LPA conducted safety inspection where zero deficiencies were noted. At the time of the visit LPA observed 24 preschoolers in care with 3 teachers. LPA observed 9 children in the room of potty-trained children with 1 staff and 15 in the potty-training room with 2 staff. Two other staff arrived during the visit.

During this investigation, the Director provided documentation related to the investigation. LPA conducted record reviews and confidential interviews. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED. Cont'd on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kristina Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20230829090652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: BONANZA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 364841215
VISIT DATE: 11/16/2023
NARRATIVE
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Exit interview conducted with facility representative, Alicia Flores and a copy of this report,
appeal rights and notice of site visit were left with her.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kristina Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 12-CC-20230829090652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: BONANZA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 364841215
VISIT DATE: 11/16/2023
NARRATIVE
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Confidential interviews revealed that staff do not clean the playground area at least once per week. LPA requested cleaning logs that were not available at the time of inspection on 9.7.23 or 10.10.23. LPA observed the facility van in poor sanitary condition and interviews revealed there is no cleaning log or expectations of cleanliness. LPA observed staff handling children in care roughly and speaking to children in an undignified manner. Based on LPAs observations, interviews conducted, and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

California Code of Regulations (Title 22 regulation - see LIC9099D) requires licensee to ensure the outdoor activity space be free from hazards, the childcare center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, and children in care should be accorded dignity in his/her personal relationships with staff and other persons.

2 Type B deficiencies will be assessed for the above violations.

Exit interview conducted with facility representative, Alicia Flores and a copy of this report,
appeal rights and notice of site visit were left with her.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kristina Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 12-CC-20230829090652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: BONANZA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 364841215
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/16/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/16/2023
Section Cited
CCR
101238.2(d)(2)
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101238.2 - Outdoor Activity Space
(d) The surface of the outdoor activity space shall be maintained: (2) Free of hazards including, but not limited to, holes, broken glass and other debris, and dry grasses that pose a fire hazard.
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LPA observed the following repairs to the playground area at the facility during today's visit: all equipment and structures were painted, the gate in the play area was repaired, and some unsafe structures were removed and no longer pose a health and safety risk to children in care.
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This requirement was not met as evidenced by:
Based on LPAs observation the staff did not ensure the playground area was free from debris and hazards which posed a potential health, safety, and personal rights risk children in care.
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LPA advised Facility Representative to create a cleaning log and track staff's cleaning responsibilities for all areas of the facility on a weekly basis.
Type B
11/16/2023
Section Cited
CCR
101223(a)(1)
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101223 - Personal Rights

(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.
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This requirement was not met as evidenced by:
Based on LPAs observations and interviews staff do not treat children in care with dignity and handle children in a rough manner.
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LPA advised facility representative to have all staff watch the following video and provide proof of completion by POC due date 11.30.23:
https://ccld.childcarevideos.org/child-care-center-operators/childrens-personal-rights-in-child-care/
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kristina Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5