<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364841795
Report Date: 07/18/2025
Date Signed: 07/18/2025 10:46:17 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2025 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250528171505
FACILITY NAME:HEAVENLY CAREFACILITY NUMBER:
364841795
ADMINISTRATOR:PINEDA, GERALDINEFACILITY TYPE:
850
ADDRESS:1030A E RIVERSIDE DRIVETELEPHONE:
(909) 930-1909
CITY:ONTARIOSTATE: CAZIP CODE:
91761
CAPACITY:59CENSUS: 20DATE:
07/18/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Geraldine Pineda, aka Teacher Geri TIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff hit children in care.
Staff yells at children in care.
Staff inappropriately handle children in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude an investigation pertaining to the above allegations. Previous inspections were conducted on 06/03/2025 and 06/13/2025.

LPA met with the facility representative, Geraldine Pineda, aka Teacher Geri, and informed them of the purpose of this visit. LPA toured the facility and took census. LPA met with facility representative, Teacher Geri, to deliver findings.

During the complaint investigation, LPA made observations, reviewed relevant documentation, and conducted interviews with pertinent parties. The three allegations investigated were: (1) Staff hit children (2) Staff yells at children in care (3) Staff inappropriately handle children in care.

SEE LIC9099C…………………
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20250528171505
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: HEAVENLY CARE
FACILITY NUMBER: 364841795
VISIT DATE: 07/18/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
It was alleged that a staff member engaged in inappropriate conduct toward children, including repeatedly tapping a child on or around the head in a punitive manner, yelling at children, and pushing children to sit onto chairs.

During interviews with multiple relevant parties, it was disclosed that the staff member tapped a child on the head multiple times because the child was not following directions, which caused the child to cry. Interviewees also reported that the same staff member kicked the chair of a child twice, making an inappropriate comment between kicks. This staff member also yelled at another child while the child was seated. This was in response to a spilled cup of milk, resulting in the child crying. Additionally, it was consistently reported that the staff member frequently yells at children in a punitive manner when they do not follow instructions. Interviews also disclosed that this staff grabs children by the sides of the arms and aggressively pushes them onto their chairs, then aggressively pushes the chair towards the table. Furthermore, the staff member also admitted she gets frustrated at times, when the children do not listen.

Based on interviews conducted with pertinent parties, the department has determined the preponderance of evidence standard had been met, therefore the above allegations are found to be SUBSTANTIATED, according to the California Code of Regulations, Title 22, Division 12.

See LIC809D for deficiencies cited.

Also, LPA Aman Lama informed the Director, Teacher Geri to provide a copy of this licensing report dated July 18, 2024 that documents any Type A citation(s) to parents/guardians of all children currently enrolled, or newly enrolled by the next business day or the next day the child(ren) is(are) in care. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification and kept on file for 12 months from the date of this report.


LPA Aman Lama informed Director Teacher Geri that this report dated July 18, 2025 document(s) (1) Type A citation(s) which shall be posted for 30 consecutive days as there is(are) immediate risk(s) to the health, safety, or personal rights of children in care.

An exit interview was conducted, and a copy of this report and Notice of Site (NOS) Visit was provided to facility representative, Teacher Geri. Upon request, this report must be made available to the public for three years.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20250528171505
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: HEAVENLY CARE
FACILITY NUMBER: 364841795
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/21/2025
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
(a) The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with
1
2
3
4
5
6
7
Facility representative will conduct 1:1 meetings and review personal rights for children with staff, watch videos, training's. Director will submit the agenda for this no later than the POC due date.
8
9
10
11
12
13
14
functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This was not evidenced tapped a child on the head multiple times because the child was not following directions, inappropriate comments, kicked chairs,
8
9
10
11
12
13
14
yells at children in a punitive manner when they do not follow instructions, staff grabs children by the sides of the arms and aggressively pushes them onto their chairs. This causes an immediate health/safety risk to children in care.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3