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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364842462
Report Date: 05/11/2021
Date Signed: 05/11/2021 09:08:04 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2021 and conducted by Evaluator Linda Thompson-Miller
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20210407141121
FACILITY NAME:CREATIVE MIND LEARNING CENTERFACILITY NUMBER:
364842462
ADMINISTRATOR:AGUILAR, SYLIVIAFACILITY TYPE:
850
ADDRESS:15089 MESA STREETTELEPHONE:
(760) 949-5300
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:40CENSUS: 6DATE:
05/11/2021
UNANNOUNCEDTIME BEGAN:
08:01 AM
MET WITH:Sylivia AguilarTIME COMPLETED:
08:31 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation #1: Personal Rights - Staff denied restroom access to child in care
Allegation #2: Personal Rights - Staff inappropriately disciplined child in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Thompson-Miller conducted an unannounced complaint inspection for the purpose of delivering finding for the above allegations and met with Director, Sylivia Aguilar. There are 6 preschool child care children present. Due to COVID-19 this inspection/visit is conducted via Telephone call. Allegation #1 and #2: Interviews revealed alleged denied toileting access and inappropriate discipline did not
have enough evidence.
Based on interviews conducted with current staff, previous staff, children and parents the above allegations are Unsubstantiated. There is not enough evidence or witnesses to substantiate, therefore, allegations are rendered Unsubstantiated at this time. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegations occurred. At this time LPA unable to make a determination that any violation(s) occurred.
An exit interview was conducted and a copy of this report was read and forwarded to the Director, Sylivia Aguilar via email and mail for confirmation with "Read Receipt" on this date. The Notice of Site Visit was emailed and mailed to Director.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Linda Thompson-Miller
LICENSING EVALUATOR SIGNATURE:

DATE: 05/11/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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