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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364842571
Report Date: 01/16/2026
Date Signed: 01/16/2026 02:33:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2025 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251015130535
FACILITY NAME:MONTESSORI KIDS LAND ACADEMYFACILITY NUMBER:
364842571
ADMINISTRATOR:LALITA BAKSHIFACILITY TYPE:
830
ADDRESS:31587 ALTA VISTA DRIVETELEPHONE:
(909) 794-8530
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:22CENSUS: 9DATE:
01/16/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Lalita Bakshi, LicenseeTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff did not ensure they were not out of ratio (Ratio)
INVESTIGATION FINDINGS:
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On the time and date listed above, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to deliver the findings of the investigation regarding the above allegation. LPA toured the facility, took a census, and met with Licensee Lalita Bakshi.

During the course of the investigation, LPA conducted interviews with pertinent individuals, made obsevrations, and collected pertinent documentation.

It was alleged that staff did not ensure the facility maintained required staffing ratios. Specifically, it was alleged that the infant room was short staffed and that the facility operated out of ratio with 1 staff member supervising up to 9 infants.

Continued on LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20251015130535
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: MONTESSORI KIDS LAND ACADEMY
FACILITY NUMBER: 364842571
VISIT DATE: 01/16/2026
NARRATIVE
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It was further alleged that the facility's owner removed infants from the infant room and brought them into the front office one at a time, rotating infants approximately every 15 minutes, in an effort to remain within ratio requirements.

Throughout the course of the complaint investigation, LPA conducted interviews with pertinent individuals, made observations, and collected and reviewed relevant documentation.

Staff interviews consistently denied the allegation of going over ratio and infants being taken into the front off to help with ratio. Staff interviews disclosed that there are a total of 2 infant classrooms and that the Licensee and Assistant Director steps into ratio if needed. LPA reviewed documentation of child check-in times, along with teacher check-ins. Please note that the teacher/staff member check-in times that were reviewed by LPA do not reflect which classrooms they enter. Throughout the course of the investigation, LPA did not observe the facility to be out of ratio with the infant census.

After reviewing documentation and considering the information obtained during interviews, LPA received conflicting information regarding the number of infants present and the number of staff supervising in the infant room during the alleged timeframes. It was also noted that a specific date was not alleged at the receipt of the allegation. Due to the conflicting information and lack of sufficient evidence to confirm the facility operated out of ratio, LPA was unable to determine whether the facility exceeded required staffing ratios.

This agency has investigated the complaint regarding the above allegation. Based on interviews conducted, documentation reviewed, and the absence of corroborating evidence, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred. No deficiencies were cited during today's visit.

A Notice of Site Visit was provided and must remain posted for 30 days. Failure to maintain posting as required will result in a civil penalty of $100.00. An exit interview was conducted, and the report was reviewed with Licensee Lalita Bakshi.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2