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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364843060
Report Date: 10/11/2024
Date Signed: 10/11/2024 02:06:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2024 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240919110452
FACILITY NAME:FOOTHILL CHILD DEVELOPMENT CENTERFACILITY NUMBER:
364843060
ADMINISTRATOR:PAULINE COPASFACILITY TYPE:
850
ADDRESS:791 E. FOOTHILL BLVD. UNIT BTELEPHONE:
(909) 985-4448
CITY:UPLANDSTATE: CAZIP CODE:
91786
CAPACITY:74CENSUS: 30DATE:
10/11/2024
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Pauline Copas/directorTIME COMPLETED:
02:27 PM
ALLEGATION(S):
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Staff yell at daycare children.
Staff threaten daycare children.
Staff handle daycare children in a rough manner.
Staff speak to daycare children inappropriately.
INVESTIGATION FINDINGS:
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On 10/11/24 at 12:20 pm, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA was met with director and was granted access into the facility. LPA toured facility and took a census. LPA interviewed children.

Allegations: 1) Staff yell at daycare children. 2) Staff speak to daycare children inappropriately. 3) Staff threaten daycare children. 4) Staff handle daycare children in a rough manner.
LPA interviewed all pertinent parties, including staff and children. Pertinent parties stated, due to the classroom being noisy, at times, staff do raise their voices to redirect the children, or to give instruction on activities; but staff do not yell or speak inappropriately to children. Pertinent parties stated they have never heard staff threaten or mishandle any child inappropriately as well. Conflicting information and statements were made from other pertinent parties interviewed.

(Cont on 9099C)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20240919110452
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: FOOTHILL CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 364843060
VISIT DATE: 10/11/2024
NARRATIVE
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LPA interviewed 4 children. Children stated the teachers are nice to their friends. Children stated the teachers have not used any inappropriate language or yell the them or their friends. Children stated they like the teachers.

Based on interviews conducted, the above allegations are unsubstantiated, meaning although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview conducted with director, report, appeal rights and notice of site visit provided. The notice of site visit mush be posted for 30 days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2