<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364843790
Report Date: 12/11/2025
Date Signed: 12/12/2025 02:48:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2025 and conducted by Evaluator Annelise Villa
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250916133157
FACILITY NAME:BURRELL FAMILY CHILD CAREFACILITY NUMBER:
364843790
ADMINISTRATOR:BURRELL, TIERRAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 362-3565
CITY:ADELANTOSTATE: CAZIP CODE:
92301
CAPACITY:14CENSUS: 9DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Tierra Burrell, LicenseeTIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Personal Rights - Licensee handled children in a rough manner
2. Personal Rights - Licensee inappropriately restrained child
3. Personal Rights - Licensee used inappropriate forms of punishment
4. Personal Rights - Licensee spoke inappropriately to children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On December 12, 2025, LPA Villa amended the report to reflect an accurate census of daycare children and add necessary information. Licensing Program Analyst (LPA) Annelise Villa conducted a follow up complaint investigation related to the allegations above and to deliver findings. LPA disclosed the purpose of the investigation and was granted entry into the facility by Tierra Burrell, Licensee. A tour of the facility was conducted. LPA verified a census of 9 children in care with 3 staff, including Licensee, working under the facility license. During the investigation, LPA collected pertinent documents, completed record reviews, and conducted confidential interviews with staff and children.

Allegation #1: Licensee handled children in a rough manner. Allegations stated the a daycare child was taken out to the front yard and reprimanded for behavior. Licensee denies the accusations. Additionally, during the course of the investigation, LPA Villa discussed with the Licensee the facility’s designated activity areas and supervision practices. The Licensee confirmed that the front yard is off limits to children in care and remains inaccessible during operating hours.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20250916133157
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: BURRELL FAMILY CHILD CARE
FACILITY NUMBER: 364843790
VISIT DATE: 12/11/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On December 12, 2025, LPA Villa amended page 1 to reflect an accurate census of daycare children and add necessary information. Licensee explained that children are not permitted to play or remain in the front yard or porch area, except during routine pick-up and drop-off times or when children are transitioning to a vehicle because the group is leaving the premises for an outing. confidential interviews and the statements obtained during these interviews were consistent that Licensee or any staff have ever handled children rough.

Allegation #2: During the visit conducted on 9/23/2025, LPA Garcia observed two children seated in booster seats while completing activities. As part of the investigation, LPAs Garcia and Villa conducted confidential interviews with staff members, children, and the Licensee to gather additional information regarding the use of seating equipment within the facility. The interviews produced consistent statements indicating that highchairs are used exclusively for infants and only for appropriate purposes such as feeding. Staff and the Licensee further explained that booster seats may be utilized for older children when necessary—such as during craft activities, mealtimes, or other supervised daycare tasks—to ensure the children are safely positioned and able to participate effectively. Based on the observations and the consistent information gathered, there was no indication that children were being inappropriately restrained.

Allegation #3: Licensee handled children in a rough manner. During the investigation, LPA Villa conducted confidential interviews and the statements obtained during these interviews were consistent that Licensee or any staff have ever handled children rough. Licensee denied ever having hit any children in care. Based on the information gathered, and due to the conflicting nature of the statements provided, there was insufficient evidence to validate the allegation.

Allegation #4: Licensee spoke inappropriately to children. During the investigation, confidential interviews were conducted with staff, children, and the Licensee. Interviews revealed that children are permitted to talk during mealtimes; however, staff use techniques to encourage small or quiet conversation. The Licensee explained this practice is intended to promote safety by reducing the risk of choking while children are eating, as well as minimizing accidental spitting that may occur when children talk with food in their mouths. The Licensee further stated that these measures are part of the facility’s efforts to prevent the spread of illness and to maintain a clean and safe environment for all children in care. According to the Licensee, staff may remind children to focus on eating their food and to notify staff when they are finished so they can transition to the next scheduled activity. These reminders, as described by the Licensee and corroborated through interviews, are intended to support safety and structure rather than to speak to children inappropriately.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are UNSUBSTANTIATED. Exit interview conducted with Licensee. A copy of this report, appeal rights and Notice of Site Visit were left with the Licensee.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2