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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364844557
Report Date: 01/13/2026
Date Signed: 01/13/2026 09:53:20 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/31/2025 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251031122322
FACILITY NAME:GROSS FAMILY CHILD CAREFACILITY NUMBER:
364844557
ADMINISTRATOR:GROSS,JEANNETTE & GROSS,KIFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 212-5259
CITY:CHINOSTATE: CAZIP CODE:
91710
CAPACITY:14CENSUS: 10DATE:
01/13/2026
UNANNOUNCEDTIME BEGAN:
08:56 AM
MET WITH:Jeannette Gross & Kimberly Gross, LicenseesTIME COMPLETED:
10:03 AM
ALLEGATION(S):
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Licensee uses inappropriate discipline
INVESTIGATION FINDINGS:
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On January 13, 2026, Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to deliver findings for a complaint. LPA conducted a tour of the facility and took census. During the investigation interviews were conducted with pertinent parties.

On October 31, 2025 a complaint was received alleging Licensee uses inappropriate discipline. It was noted, the Licensee forced a child(ren) to eat food until they vomited and the Licensee forced a child(ren) to consume hot sauce for misbehaving. Licensees stated they have never forced any child(ren) to eat and any child who vomited in the past was due to an illness. As part of the investigation all children were showed pictures of hot sauce bottles. Over half of the children recognized the pictures and identify the taste as “spicy” or hot. During the interviews, one or more of the Pertinent Parties disclosed “Grandma” also known as one of the Licensees, gave a child(ren) hot sauce in their mouth. When the children would cry or show signs of discomfort, “Grandma” would give them water to “feel better.” Both Licensees denied giving children hot sauce.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20251031122322
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: GROSS FAMILY CHILD CARE
FACILITY NUMBER: 364844557
VISIT DATE: 01/13/2026
NARRATIVE
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The Department did not have a sufficient amount of evidence to say children were given hot sauce as a form of discipline, however, during interviews with the Licensees, they admitted to using an inappropriate form of discipline by sending children to sit on the restroom floor for time out. Licensees stated they stand outside of the door but this form of discipline is not a permitted disciplinary practice.

Based on all the information disclosed from pertinent parties and the documentation received, the department has determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

See LIC 809-D for deficiencies.

LPA informed Licensee, that this report dated January 13, 2026 documents one Type A citations. Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the safety of children in care. Also, LPA informed the Licensee, to provide an Acknowledgement of Receipt of Licensing Report (LIC 9224), that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed LIC 9224 must be placed in the child's file for verification

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and a copy of this report provided to Jeannette Gross & Kimberly Gross, Licensees.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20251031122322
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: GROSS FAMILY CHILD CARE
FACILITY NUMBER: 364844557
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/13/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/14/2026
Section Cited
CCR
102423(a)(4)
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(a)Each child receiving services from a family child care home shall have certain rights...These rights include, but are not limited to, the following: (4)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other
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admission child(ren) are sent to the bathroom for timeout. Licensees agree to cease all inappropriate forms of discipline immediately and submit a written a statement of understanding of the Personal Rights regulation. Statement should include acknowledgment of discontinued
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actions of a punitive nature...

Based on the interview, the Licensees did not meet the above regulation which poses an immediate Personal Rights risk to the children in care. During interviews, it was disclosed through the Licensees own self
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forms of discipline and an outline of how the Licensees plan to implement timeout in the future which should align with Title 22 regulations. Licensee will send a signed/dated copy of the LIC 9224 Acknowledgement of Receipt of Licensing Report to the Department for all children enrolled.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026
LIC9099 (FAS) - (06/04)
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