364845370-6-20-2025-09-CC-ANOE-DJCR5Q-20250707124329

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364845370
Report Date: 06/20/2025
Date Signed: 06/20/2025 01:55:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Chase Atherton

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250428095110

FACILITY NAME:	KIDDIE ACADEMY		FACILITY NUMBER:	364845370
ADMINISTRATOR:	PAMELA FOX		FACILITY TYPE:	850
ADDRESS:	15861 POMONA RINCON ROAD		TELEPHONE:	(909) 529-6661
CITY:	CHINO HILLS	STATE: CA	ZIP CODE:	91709
CAPACITY:	144	CENSUS: 81	DATE:	06/20/2025
		UNANNOUNCED	TIME BEGAN:	09:35 AM
MET WITH:	Pamela Fox		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility staff handled day care child in a rough manner
Facility staff did not properly report incidents
Facility staff left children unattended
Lack of supervision resulted in children injuring other children

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Chase Atherton arrived at the facility to deliver final findings for a complaint investigation for the above allegations. LPA met with the facility representative Pamela Fox and informed them of the purpose of visit. LPA toured the facility and took census.
During the investigation, LPA made observations, conducted interviews with pertinent parties, reviewed records, and reviewed video footage.

- It was alleged that facility staff handled day care child in a rough manner.
Information gathered alleged that the facility staff handled Child 1 (C1) in a rough manner. Other information gathered stated that C1 would often throw themselves on the floor. Additionally, information gathered stated that the child threw themselves on the ground twice in a row on the day of the incident, in a manner that is consistent with the location and severity of the injury the child sustained. Other information gathered stated that the facility staff do not handle children roughly.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:	DATE: 06/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 09-CC-20250428095110

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KIDDIE ACADEMY	FACILITY NUMBER: 364845370
	VISIT DATE: 06/20/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

- It was also alleged that Facility staff did not properly report incidents.
Information obtained stated that facility staff allegedly did not report child to child injury incidents. Other information obtained stated that staff understand how to report incidents and always follow their normal procedures for reporting incidents to authorized representatives of children. These processes include writing the incident on an appropriate behavior report with detailed notes as well as obtaining signatures from the parent, director, and teacher. Additionally, information gathered stated that the teachers maintain visual supervision of children and therefore teachers do not fail to notice incidents that would need to be reported.

- It was also alleged that facility staff left children unattended.
Information gathered alleged that facility staff left children unattended in a classroom. Other information gathered, including video footage, showed that observing the video camera footage from the cameras inside the classrooms does not show all locations in the classroom, therefore viewing the camera footage does not provide enough information to determine if teachers are or are not present in the classroom. Additionally, information gathered stated that facility staff do not leave children unattended. Additionally, information gathered stated that the teachers were in the classroom at the time of the alleged incident and that an appropriate amount of teachers were assigned to the classroom for the amount of children present.

- It was also alleged that lack of supervision resulted in children injuring other children
Information gathered alleged that teachers are not providing supervision resulting in children injuring other children. Additionally, information gathered stated that during a recent child to child biting incident, it took facility staff about 10 seconds to respond to the incident. Other information gathered stated that facility staff do not have problems with maintaining supervision.

Due to conflicting information obtained about the alleged allegations, the evidence collected was not sufficient to substantiate or refute the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:	DATE: 06/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 09-CC-20250428095110

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KIDDIE ACADEMY	FACILITY NUMBER: 364845370
	VISIT DATE: 06/20/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Exit interview conducted, and report was reviewed with the facility representative Pamela Fox. A notice of site visit was given to facility representative Pamela Fox and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. This report must be made available to the public for 3 years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:	DATE: 06/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 3