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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364845530
Report Date: 02/27/2025
Date Signed: 02/27/2025 09:29:48 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2025 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250221154322
FACILITY NAME:TALAVERA FAMILY CHILD CAREFACILITY NUMBER:
364845530
ADMINISTRATOR:TALAVERA, ELSAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 330-8734
CITY:RANCHO CUCUMONGASTATE: CAZIP CODE:
91730
CAPACITY:14CENSUS: 7DATE:
02/27/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Elsa Talavera/licenseeTIME COMPLETED:
09:50 AM
ALLEGATION(S):
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9
Licensee is operating over ratio
INVESTIGATION FINDINGS:
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On 2/27/25 at 8:15 am, Licensing Program Analyst (LPA) Patricia Berry conducted a complaint investigation and delivered final findings. LPA met with licensee and was granted access into the facility. LPA toured facility and took a census.

Allegation: Licensee is operating over ratio

On 02/21/25, the Department received a complaint alleging the licensee was caring for “a lot of children” without a qualifying assistant. On 02/20/25, LPA conducted a Case Management (CM) visit. On 02/20/25, LPA arrived at the same time as the licensee’s assistant. Upon entering the facility at the same time of the licensee’s assistant, LPA observed the licensee alone with nine children.

(Cont on 9099C)
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250221154322
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TALAVERA FAMILY CHILD CARE
FACILITY NUMBER: 364845530
VISIT DATE: 02/27/2025
NARRATIVE
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 LPA issued the licensee a Type A citation for Staffing Ratio and Capacity, and the licensee subsequently submitted a Plan of Correction for the citation issued.

Based on LPA’s own observation on 02/20/25, the above allegation is substantiated, meaning the preponderance of evidence was met. No citation issued due to the citation issued on 02/20/25.

Exit interview conducted with licensee, report, appeal rights and notice of site visit issued.

Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2