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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364845718
Report Date: 06/29/2021
Date Signed: 06/29/2021 04:26:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/22/2021 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20210622095910
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
364845718
ADMINISTRATOR:SHANNON GARCIAFACILITY TYPE:
850
ADDRESS:1025 PARKFORD DRTELEPHONE:
(909) 343-5460
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:94CENSUS: 56DATE:
06/29/2021
UNANNOUNCEDTIME BEGAN:
09:52 AM
MET WITH:Shannon GarciaTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Facility is operating beyond the conditions and limitations specified on the license
Unqualified staff supervising children
INVESTIGATION FINDINGS:
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On 06/29/21 at 09:52am Licensing Program Analysts (LPAs) Justin Giese and Giselle Carbulllido made an unannounced visit to the Facility for the purpose of conducting a complaint investigation. LPAs met with Director, Shannon Garcia to discuss above allegations and deliver complaint investigation findings.

The following was alleged: Facility is operating beyond the conditions and limitations specified on the license.LPAs investigated the above allegation and gathered the following information:

While touring the facility LPAs observed 6 school aged children in attendance comingled in the same classroom with preschool children. Interviews with the Director and staff confirm the facility is providing care for School aged children. The facility currently does not have a license to provide care for school aged children.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20210622095910
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364845718
VISIT DATE: 06/29/2021
NARRATIVE
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Based on LPAs observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Please see attached LIC9099D.

The following was alleged: Unqualified staff supervising children. LPAs investigated the above allegation and gathered the following information:

Director and staff interviews confirm that on 06/09/2021 unqualified staff were left to supervise a classroom of children that were conducting their distance learning. Staff's own admission confirm they were left alone with a group of children while qualified teaching staff had stepped away from the classroom.

Based on LPAs observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Please see attached LIC9099D.

An exit interview was conducted, Appeal Righs Discussed. LPA provided the Licensee with a copy of this report

A NOTICE OF SITE VISIT WAS ISSUED AND LPA VERIFIED THAT IT WAS POSTED IN A PROMINENT LOCATION AT THE FACILITY BEFORE LEAVING. THE DIRECTOR UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS ALONG WITH A COPY OF ALL TYPE A DEFICIENCIES (LIC9099D) CITED DURING THIS INSPECTION. A COPY OF ALL TYPE A DEFICIENCIES CITED DURING THIS INSPECTION MUST ALSO BE IMMEDIATELY (WITHIN 24 HOURS OF THE CHILD’S NEXT DAY IN CARE) GIVEN TO THE PARENTS OF ALL CHILDREN ENROLLED IN THE CHILD CARE FACILITY AND ANY CHILDREN ENROLLED INTO THE CHILD CARE FACILITY OVER THE NEXT 12 MONTHS (AT THE TIME OF ENROLLMENT.

A copy of this report was provided to the licensee on this date and must be made available to the public upon request for the next 3 years.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 09-CC-20210622095910
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364845718
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/29/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/30/2021
Section Cited
CCR
101161(a)
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101161 Limitations on Capacity: (a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license... This requirement is not met as evidenced by:
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The Director agrees to not operate the child care center beyond the conditions and limitations specified on the license. Director will submit documentation of dis-enrollment of school aged children by POC due date: 06/30/2021.
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Based on LPAs direct observations and staff interviews, the facility is providing care for school aged children and did not operate according to the conditions and limitations specified on the license. This poses an immediate health and safety risk to the children in care.
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Type A
06/30/2021
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision. (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time... This requirement is not met as evidenced by:
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The Director was given a copy of regulation 101229 and will submit a statement outlining their understanding of regulation 101229 Responsibility for Providing Care and Supervision to LPA by POC due date:06/30/2021.
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LPA's interviews with Director and staff confirm that on 06/09/2021 unqualified staff were left to supervise a classroom of children that were conducting their distance learning. This poses an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 5