364845718-7-8-2022-09-CC-KWIS-CGPVN4-20220726163432

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364845718
Report Date: 07/08/2022
Date Signed: 07/08/2022 04:30:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2022 and conducted by Evaluator Aman Sharma

COMPLAINT CONTROL NUMBER: 09-CC-20220406162906

FACILITY NAME:	LEARNING EXPERIENCE, THE		FACILITY NUMBER:	364845718
ADMINISTRATOR:	SHANNON GARCIA		FACILITY TYPE:	850
ADDRESS:	1025 PARKFORD DR		TELEPHONE:	(909) 343-5460
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	140	CENSUS: 40	DATE:	07/08/2022
		UNANNOUNCED	TIME BEGAN:	04:05 PM
MET WITH:	Shannon Garcia		TIME COMPLETED:	04:35 PM

ALLEGATION(S):

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Facility does not adhere to admissions agreement.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Aman Sharma and Laura Mejorado arrived at the facility to deliver the findings of this complaint investigation which was initiated on 04/11/2022. LPAs met with Director, Shannon Garcia. LPAs toured the facility, took census, and discussed the following with the Director:

During the investigation, LPAs made observations, reviewed pertinent documentation, and conducted interviews with pertinent parties.

It was alleged, that the facility does not adhere to admissions agreement.

LPA investigated the allegation and gathered the following information:

SEE 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20220406162906

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE	FACILITY NUMBER: 364845718
	VISIT DATE: 07/08/2022

NARRATIVE

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It was reported, on or about March 2022 that staff did not adhere to Admissions Agreement by not sending pictures of children in care throughout the day. After review of the Admissions Agreement it was confirmed that the agreement mentions they “may” send pictures or take pictures. However, it did not state how often pictures would be sent, if at all. The Admissions Agreement also states that parents or authorized representatives can join the “Show N Tell” app, where parents are able to communicate with the center.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, this allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the Licensee/Director, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility.

A copy of this report must be made available for the next three years.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2022

LIC9099 (FAS) - (06/04)

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