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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364845718
Report Date: 08/05/2022
Date Signed: 08/05/2022 03:55:16 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2022 and conducted by Evaluator Aman Sharma
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20220502145051
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
364845718
ADMINISTRATOR:SHANNON GARCIAFACILITY TYPE:
850
ADDRESS:1025 PARKFORD DRTELEPHONE:
(909) 343-5460
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:140CENSUS: 80DATE:
08/05/2022
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Shannon GarciaTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Lack of Supervision: Child bitten by another daycare child
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Aman Sharma and Licensing Program Manager (LPM) Kimberly WIlliams arrived at the facility to conclude an investigation in regards to the above complaint received on 05/02/2022, previous inspection was conducted on 05/10/22. LPA and LPM were given access to the facility by the director, Shannon Garcia. LPA and LPM discussed purpose of visit, took census, concluded interviews and toured the facility. LPA and LPM met with the director and assistant director, Heather Burr to further discuss the complaint allegation and deliver findings.

During the investigation, interviews were conducted with facility staff. It was alleged, a child was bitten by another daycare child as a result of a lack of supervision.

The following information was collected during the investigation:
SEE 9099C.........
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20220502145051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364845718
VISIT DATE: 08/05/2022
NARRATIVE
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On or about 05/02/2022 there was an incident in the Twaddler A classroom where a child was bitten by another child. It was reported to have happened during diaper changes. Although there is an incident report detailing the biting incident, during the investigation it was found that the biting was not actually observed as reported. Due to there being no visual account of the incident, there was a lack of supervision that occurred during the time the subject child was bitten.

Furthermore, on 05/10/2022 during a tour of Twaddler A's class, LPAs Sharma and Mejorado were taking census of children in care. Upon inquiring about the number of children present in the classroom, staff indicated there were nine children in care, but when LPAs toured the entire classroom, they noted that one child was hiding behind the diaper changing station, actually putting them at 10. LPAs brought the child to staff's attention, and staff let LPAs know that the child likes to hide behind there due to being shy. Based on LPAs observation of staff being unaware of the child hiding, is a contributing factor to this allegation being SUBSTANTIATED.

Based on LPAs observations, interviews and additional information recieved, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 12), are being cited on the attached LIC9099D.

LPA Sharma informed the licensee that this report documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety or personal rights of children in care.

Also, LPA Sharma informed the licensee to provide a copy of this licensing report dated 08/05/2022 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of licensing Report (LIC9224), or other written statement, must be placed in the children's file for verification.

Appeal rights issued and discussed with licensee and their signature on this form acknowledges receipt of these rights.
An exit interview was conducted and a copy of this report must be made available to the public upon request for three years.
A Notice of Site was printed and must remain posted for 30 consecutive days.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 09-CC-20220502145051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364845718
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/05/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/06/2022
Section Cited
CCR
101229(a)(1)
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The licensee shall provide care and supervision as necessary to meet the children's needs. No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.
This requirement was not met as evidenced by:
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Immediately, director agrees to ensure proper supervision is maintained for children in care by providing staff support. Director also agrees to conduct an in-service training surrounding supervision and send proof of training agenda and staff attendance to licensing by 08/06/2022 or next business day.
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On 05/02/22 a child was bitten. Although a report was on file, the investigation revealed the biting incident was not visually observed by staff. On 05/10/22 during a tour of Twaddler A's classroom. During census, LPAs noted that one child was hiding behind the diaper changing station unknown to staff. This poses an immediate Health and Safety Risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2022
LIC9099 (FAS) - (06/04)
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