364845718-2-8-2024-09-CC-AROS-D2H2L5-20240215162854

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364845718
Report Date: 02/08/2024
Date Signed: 02/08/2024 01:07:00 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2023 and conducted by Evaluator Elyse Jones

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20231120134525

FACILITY NAME:	LEARNING EXPERIENCE, THE		FACILITY NUMBER:	364845718
ADMINISTRATOR:	SHANNON GARCIA		FACILITY TYPE:	850
ADDRESS:	1025 PARKFORD DR		TELEPHONE:	(909) 343-5460
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	140	CENSUS: 84	DATE:	02/08/2024
		UNANNOUNCED	TIME BEGAN:	08:53 AM
MET WITH:	Shannon Garcia, Director Heather Burr, Assistant Director		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Due to lack of supervision daycare children were left unattended which resulted in inappropriate interactions
Staff did not meet children’s dietary needs
Staff did not prevent daycare children from being hit and bit by other children
Staff handle daycare children in a rough manner

INVESTIGATION FINDINGS:

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On February 8, 2024 Licensing Program Analysts (LPAs) Elyse Jones and Raymond Moorehead arrived at the facility to conclude the investigation regarding the above allegations. During the investigation, LPA toured the facility and took census.
On November 20, 2023, a complaint was received alleging due to lack of supervision daycare children were left unattended which resulted in inappropriate interactions, staff did not meet children’s dietary needs, staff did not prevent daycare children from being hit and bit by other children and staff handle daycare children in a rough manner. It was noted two children were left unattended in the bathroom which resulted in the children participating in inappropriate behavior. During interviews with pertinent parties it was disclosed that one child was using the restroom when another child allegedly came in and hugged the other child. It was also disclosed that the children were in the restroom looking for bugs.

It was noted a child at the facility was given a food/drink several times that facility was aware he/she was allergic to. During one of the alleged incidents the child’s lips turned blue and was hospitalized.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 02/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20231120134525

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE	FACILITY NUMBER: 364845718
	VISIT DATE: 02/08/2024

NARRATIVE

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However, during interviews with pertinent parties it was disclosed if a child has a severe allergic reaction and does not have an Incidental Medical Service Plan on file they will immediately call emergency services but the facility is not aware of this incident. There are no records of any child leaving the facility to receive medical care whether by personal vehicle or by emergency services and there is no medical or non-medical documentation from the Authorized Representative stating the child received medical care after hours.

It was noted children are constantly biting other children and hitting other children. During interviews staff stated they are unaware of any chronic bitters, hitters or similar behaviors. The complaint did not specify which classroom these behaviors were taking place but the staff stated in the younger classrooms these behaviors are considered developmentally appropriate. When the facility does encounter a child who is having these types of challenges they will offer a multitude of resources such as teethers, redirection to different activities/centers, shadowing and lastly a conference will be held with the Authorized Representative in effort to work together on solutions at the home and the facility.

Lastly, it was noted staff grab the children by their arms instead of by their hands. During interviews with pertinent parties it was disclosed the facility is unaware of an any incidents related to this allegation. Staff are provided training on how to handle children when they are attempting to guide them or direct them to other areas of the classroom or facility. It was disclosed during children interviews that the staff have never grabbed them or mishandled them inappropriately.

This agency has investigated the complaint regarding the above allegation. Based on the interviews conducted and documentation collected, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

No deficiencies cited during this inspection.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Shannon Garcia, Director and Heather Burr, Assistant Director.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 02/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2024

LIC9099 (FAS) - (06/04)

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