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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364845718
Report Date: 06/03/2024
Date Signed: 06/03/2024 01:50:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2024 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240306154133
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
364845718
ADMINISTRATOR:SHANNON GARCIAFACILITY TYPE:
850
ADDRESS:1025 PARKFORD DRTELEPHONE:
(909) 343-5460
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:140CENSUS: 74DATE:
06/03/2024
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Shannon Garica (Director) and Heather Burr (Assistant Director)TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Reporting Requirements
Personal Rights
Personal Rights
INVESTIGATION FINDINGS:
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On 06/03/2024, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to conclude the investigation regarding the above allegations. During today;s visit, LPA toured the facility and took census.

During the course of the investigation, LPA conducted interviews with pertinent individuals, inspected the facility, and reviewed files/documentation.

On 03/06/2024, a complaint was received alleging the following. Staff do not properly report incidents involving daycare children, Staff did not prevent a daycare child from being bitten while in care, and Staff do not ensure a daycare child is fed.

It was reported that Staff do not properly report incidents involving daycare children. Further, it was stated that the facility does not provide incident reports when a child gets hurt. Continued on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20240306154133
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364845718
VISIT DATE: 06/03/2024
NARRATIVE
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The facility provided documentation of recent incident reports to LPA. Pertinent interviews disclosed that when a incident occurs, the teacher that observed the incident will fill out the incident report. If multiple teachers are present at the same time, they will both sign the incident report. Then, it was stated that the incident report then goes to management where they will overlook and sign off on it. Also, it was stated that management will make a phone call to parents/authorized representatives, depending on the nature of injury and they will inform where to pick up the incident report. Then, the parent/authorized representative will sign the original incident report, and the facility keeps copy. It was stated that the facility does not have a policy for calling parents/authorized representative for injuries, but they will always call parents/authorized representatives for open skin bites or any type of head injury, or anything that involves bleeding.

It was also reported that Staff did not prevent a daycare child from being bitten while in care. Further, it was stated that the child was bit twice and that nothing was reported by the facility. The facility stated that they are aware of recent biting incidents and have corrective measures and an action plan in place. Interviews disclosed that teachers will shadow the children that are known to bite. Also, it was stated that when possible, the facility will have extra teachers present in the classroom to provide extra supervision during busy times. It was also stated that the facility will talk to parents to find ways to prevent and stop biting, and also consider moving children to different classrooms if possible and necessary.

Lastly, it was also reported that Staff do not ensure a daycare child is fed. It was stated that the child would be hungry when picked up from the facility. The facility provided documentation regarding everything that the children eat throughout the day including breakfast, snack, and lunch. The provided documentation also includes if the child ate all of the food or not. Interviews disclosed that when there is extra food leftover, the teachers will also offer seconds to all children in care. It was stated that the teachers initiate seconds for the children as most of the children do not speak up.

This agency has investigated the complaint regarding the above allegation. Based on the interviews conducted and documentation collected, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred. No deficiencies were cited during this inspection.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20240306154133
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364845718
VISIT DATE: 06/03/2024
NARRATIVE
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A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Shannon Garcia, Director and Heather Burr, Assistant Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3